6 of 6 Service Delivery Jobs in Lanarkshire

for 12 months initially and a hybrid role. The SPEN Cyber Security team is responsible for the development of the Identity and Access Management service, which is utilised to provision, monitor and maintain core user identities and corresponding entitlements across SPEN systems. This role will help to support the … Solutions • Application Provisioning - for the scope of applications managed by the IAM team. • Work directly with 3rd party suppliers to deliver projects • Support the delivery of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive … customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience More ❯

costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer … requirements knowledge to meet ISO9002 standards at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and invoicing to … in line with company policies, Health & Safety procedures and ISO9002 standards. Supervise Apprentices and/or Engineers in Training (EIT) where applicable. Ensure customer service is a priority, and conduct and corporate image (self, van, tools, spares) are first rate. Promote and generate business with existing or potential customers. More ❯

defined portfolio of newly acquired customer accounts Identify and secure new customer accounts in line with local market sales revenue goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and … environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management More ❯

improvement across its global operations. With a strong emphasis on adopting cutting edge technology and modern tools, the company is committed to enhancing its service offerings. Their cloud first strategy and exploration of AI driven solutions are central to their ongoing evolution. The company's extensive portfolio of IT … could be a great fit for individuals with backgrounds in Process Improvement, Business Analysis, Operational Excellence, Project Management, or Continuous Improvement. A passion for service design and continuous improvement is essential, along with experience in Business Transformation. Exposure to technology driven solutions and experience in a corporate, consulting, legal … Continuous Improvement & Methodology Implementation: Design and lead continuous improvement (CI) initiatives, introducing best practices and frameworks (e.g., Lean, Six Sigma) to optimise efficiency. ** Process & Service Design: Drive enhancements to target operating models and service catalogues, delivering measurable improvements in service delivery. ** Workshop Facilitation: Lead process mapping workshops More ❯

at Johnson Controls, your primary responsibility will be to provide exceptional engineering services to our customers across various aspects of system maintenance, installations, and service delivery. You will ensure that all work meets or exceeds our customers' expectations and that Johnson Controls is seen as a trusted partner in … delivering world-class engineering solutions. In this role, you will take full ownership of all engineering service activities, including system installations, planned and preventative maintenance, and responding to technical call-outs. A key part of your role will be ensuring smooth coordination between internal teams and customers, maintaining excellent … installations and ensure customer sign-off. Conduct site surveys, prepare technical reports, and contribute to accurate project costings and designs. Complete all project and service-related documentation to meet business timelines and operational standards. Adhere to Johnson Controls' procedures and Health & Safety policies. What We're Looking For: Strong More ❯

is a great opportunity to join a busy FM team and play a key role in supporting day-to-day maintenance operations and client service delivery. Key Responsibilities: Act as the first point of contact for incoming maintenance requests via phone and email Log and prioritise jobs accurately using … records of communications and job updates Assist with invoicing, compliance documentation, and other administrative tasks as required Requirements: Previous experience in a helpdesk, customer service, or administrative role (ideally within facilities management or a similar environment) Strong IT skills, including proficiency in Microsoft Office and CAFM systems Excellent communication More ❯