3 of 3 Service Management Jobs in Lanarkshire

On behalf of FCDO we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. On site working based in East Kilbride, Glasgow. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. … safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. As part of an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the Rosa estate. Main responsibilities of the … role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incident types, escalating to 2nd and 3rd line engineering teams where required. The role is customer facing and requires analysts to have good problem-solving skills, with the ability to More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire community, aiming … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer satisfaction to … meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters Attend meetings More ❯

for future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with service designers, UX specialists and other developers to translate … React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the More ❯