5 of 5 Service Management Jobs in Lanarkshire

Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save ...

expanding IB Markets Reference Static Data and Pricing Team and need enthusiastic and experienced professionals to join our GTSM (Global Technology Service Management) team supporting Trading, Pricing & Asset data platforms. This role sits at the intersection of Production Support, Data Governance, and System Analysis, ensuring that reference/… database querying, scripting in Unix/Windows, AWS. Data flows, interfaces, and system dependencies (e.g., batch jobs/scheduling/Autosys). Reference Data Management (RDM) environments including knowledge of client data/onboarding, instrument or static data, trade lifecycle impact of data errors. Some other highly valued skills ...

training, enquiries and cancellations · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress … primary point of contact for customers to raise issues and discuss concerns regarding service quality · Conducting customer satisfaction surveys and gather data to support expedient inquiry resolutions · Coordinate learning with internal trainers and external training providers completing all necessary information in the LMS and external spend process. · Supporting root ...

Looking for a role where you can make a visible impact, work on meaningful projects, and help shape the future of service delivery? We're partnering with a leading international professional services organisation to recruit a Managed Services Executive on a 12-month fixed-term contract. This … governed, and delivered to a high standard, while helping identify opportunities to improve processes and ways of working. Key responsibilities include: Supporting project and service delivery across multiple workstreams. Assisting with planning, governance, reporting, and process improvement activities. Coordinating stakeholders and monitoring project progress. Analysing performance and financial data ...

Managed Service Provider in the Glasgow area Hybrid role My client is seeking an accomplished Technical IT Project Manager to lead the delivery of complex technology and business transformation initiatives across the organisation's infrastructure. The successful candidate will oversee multiple projects from initiation through to successful implementation, ensuring … outcomes. The role will include collaborating with business stakeholders, technical teams and external suppliers to promote delivery excellence while upholding robust governance and risk-management standards. There will be a strong emphasis on stakeholder engagement with the proven ability to operate effectively within complex technical and organisational environments. Responsibilities ...