7 of 7 Service Management Jobs in Lanarkshire

anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading … and ensure the function continues to meet the needs of a growing, ever-changing business. You will be responsible for the leadership and direction of the SACM Team: Configuration Management (CM) as well as Hardware Asset Management (HAM) and Software Asset Management/License Management (SAM). The role will need the manager to work in … in the day to day running of the business area to ensure we meet our SACM commitments. The role requires the successful candidate to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing More ❯

trips to the Aberdeen office Must have access to a car and driving licence Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer support team. It’s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery … and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT services environment. Proven experience managing application support teams and customer environments in a … ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical skills, with the ability to use performance data and customer feedback to drive decisions. Apply online or call Alasdair Walker from Be-IT for more information. More ❯

Job Title: Service Desk Controller Location: Glasgow Salary: £29,000 - £31,182 (DOE) Hours: 41.5 hours (Mon-Fri 8-5) Contract: Permanent (Fully Office Based) Role Overview My client is seeking a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring … the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong organisational skills, a customer-focused mindset, and a commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily … workload of the engineering team to meet customer deadlines. Work Order Management: Oversee the life cycle of WONs from initiation to closure, ensuring timely and accurate processing. Quality Assurance: Support the team in adhering to established procedures and quality standards. Team Support & Communication Resource Allocation: Assess and balance the needs of customers and engineers in a dynamic environment. Backlog More ❯

digital employee experience at the site and ensuring you drive a standard workplace infrastructure Consultancy and Adoption: Through your site proximity and relationships with local stakeholders you enhance our service offerings and productivity through consultancy and local adoption activities. Incident/Request Management: Support and manage the Incident/Request management processes to ensure SLA's are … met and drive continuous improvement through trend analysis Site Experience: You drive and enable standard workplace infrastructure,through global/local projects and deployments in collaboration with product teams. Service Management: You partner with our internal and external service providers. Who You Are Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field … IT support, or a related role. Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding of networking and security principles and manufacturing, warehouse and lab services. Project Management: Experience managing IT projects, deployments, and collaborating with product teams. Consulting Skills: Experience of providing consultancy to business stakeholders and functions to enhance service offerings. Join us and More ❯

both technical and non-technical audiences. Demonstrable experience in all aspects of Infrastructure Architecture, including End User Computing, Hosting and Storage, Networks, Cloud Computing (e.g. AWS, Azure), and IT Service Management. Strong understanding of commercial cloud environments, development methodologies, and disaster recovery. Strategic Direction and Governance: Accountable for the design, delivery, and promotion of infrastructure architecture principles, standards, and … expertise in supporting initiatives in application architecture and integration. Hands-on Technical and Delivery Experience: Skilled in the technical implementation of IT infrastructure projects, with experience working alongside outsourced service providers and IT service delivery teams. Proven ability to lead teams of infrastructure and enterprise architects. Certifications and Technical Breadth: Ideally TOGAF 9/10 certified or able More ❯

share with colleagues Looking ahead for future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with service designers, UX specialists and other developers to translate wireframes and mockups into real … NodeJS, Redux, HTML5, CSS3, Webpack, React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are familiar with good continuous integration … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the relationships with indirect stakeholders Able to share knowledge and mentor More ❯

NodeJS, Redux, HTML5, CSS3, Webpack, React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are familiar with good continuous integration … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the relationships with indirect stakeholders Able to share knowledge and mentor More ❯