2 of 2 Knowledge Management Jobs in Lancashire

service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management … twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL ...

site as required. Core Duties: Improve the cyber security of systems and information by supporting cyber assurance services throughout different project stages. Enhance knowledge management and mitigation of cyber risks within the organisation. Work under direction within a clear framework of accountability, using discretion in identifying and responding ...