11 of 11 Performance Monitoring Jobs in Lancashire

aligning team resources and processes to meet customer and business needs. A key part of the role is mentoring and coaching the team, ensuring performance is driven by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic … approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are a dynamic and experienced Customer Success leader with a strong track record of driving customer retention and expansion. You thrive … and mentoring individuals to deliver measurable impact. You combine a data-driven mindset with a customer-centric approach, using insights to refine processes, enhance performance, and shape strategic initiatives. You are confident in defining scalable programs that cater to different customer needs based on ARR, maturity, and journey stage. More ❯

managing applications using containerisation technologies (Docker, Kubernetes). Experience using and defining version control strategies for the team (e.g., Git). Understanding of system performance monitoring, performance issue diagnosis, and implementing solutions. Experience using CI/CD pipelines and tools (Jenkins, Bitbucket Pipelines, GitHub Actions) Working knowledge … and eligible to obtain UK security clearance to Security Check (SC) if required. Experience with message queueing solutions (Kafka, SQS), Serverless technologies (Lambda), and monitoring and logging tools (Dynatrace, ELK stack, Splunk). Experience using logging to derive application insights. Consideration of non-functional requirements (security, accessibility and observability More ❯

opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. Performance Monitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior … and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications More ❯

quality improvement and the delivery of service excellence Responsible for the design and delivery of Early Careers & Skills education and training programmers Responsible for performance monitoring and reporting to meet the demands of internal/external quality monitoring and compliance Manage performance in line with set … as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject More ❯

quality improvement and the delivery of service excellence Responsible for the design and delivery of Early Careers & Skills education and training programmers Responsible for performance monitoring and reporting to meet the demands of internal/external quality monitoring and compliance Manage performance in line with set … as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject More ❯

quality improvement and the delivery of service excellence Responsible for the design and delivery of Early Careers & Skills education and training programmers Responsible for performance monitoring and reporting to meet the demands of internal/external quality monitoring and compliance Manage performance in line with set … as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject More ❯

Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores, corporate offices, supply chains, and data centres. You will proactively … mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor vendor adherence to KPIs … and SLAs for service performance, and contribute to service governance processes. Your role will involve collaborating with stakeholders and third parties to optimise service performance and implement Continuous Service Improvement Plans (CSIP). If you have a good working knowledge of network solutions & technologies, such as WAN/ More ❯

Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores, corporate offices, supply chains, and data centres. You will proactively … mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor vendor adherence to KPIs … and SLAs for service performance, and contribute to service governance processes. Your role will involve collaborating with stakeholders and third parties to optimise service performance and implement Continuous Service Improvement Plans (CSIP). If you have a good working knowledge of network solutions & technologies, such as WAN/ More ❯

Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores, corporate offices, supply chains, and data centres. You will proactively … mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor vendor adherence to KPIs … and SLAs for service performance, and contribute to service governance processes. Your role will involve collaborating with stakeholders and third parties to optimise service performance and implement Continuous Service Improvement Plans (CSIP). If you have a good working knowledge of network solutions & technologies, such as WAN/ More ❯

Optimisation & PPC Well organised, motivated and friendly An understanding of SEO & PPC principles and best practices is desirable What will your role look like? Performance Monitoring & Reporting – Monitor campaign performance and analyse key metrics to meet client business objectives. Conducted regular client meetings, presented campaign results in More ❯

The success of this directly impacts the CSM's Net Revenue Retention (NRR) goal, which is a culmination of reducing churn and successful upsell. Performance Monitoring, Analysis, and Reporting: Track and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter More ❯