3 of 3 Remote Monitoring and Management Jobs in Lancashire

We have an exciting opportunity for a Senior IT Support Engineer/3rd Line Support Engineer to join a growing, friendly and dynamic support team providing remote support to Businesses across the UK. The Role of Senior IT Support Engineer Providing 2nd/3rd line technical support across our customer … base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure swift resolution at both technical and end … user level Maintain elevated levels of customer service for all support queries. Maintain accurate resolution documentation in our knowledge base repositories Train and mentoring our 1st line team to ensure a build-up of their knowledge Liaise with 3rd party solution providers and develop excellent working relationships Proactively involved in More ❯

West Lancs Salary: £27 30k plus Medicash, free parking, + more benefits The Opportunity for you Are you currently working on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is … youll be based in the West Lancs office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say theyre heading in the right direction. The service desk manager strongly encourages the … development of his team and is keen for his employees to constantly upskill and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. Ideally, wed be looking for someone who has: Previous experience in either a support desk or customer facing role Windows Server More ❯

West Lancs Salary: £27 30k plus Medicash, free parking, + more benefits The Opportunity for you Are you currently working on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is … youll be based in the West Lancs office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say theyre heading in the right direction. The service desk manager strongly encourages the … development of his team and is keen for his employees to constantly upskill and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. Ideally, wed be looking for someone who has: Previous experience in either a support desk or customer facing role Windows Server More ❯