8 of 8 SLA Jobs in Lancashire

troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments. Key Responsibilities: Provide onsite/deskside and remote support within SLA targets Perform hardware break-fix, device replacements and IMAC activities Diagnose and resolve desktop, hardware, software and connectivity issues Manage ticket updates, escalations and user ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight ...

system. You will be a self-starter and be able to manage your own workload but also work as a team member to meet SLA targets. Main duties of the job The IT Asset Officer is involved with the day to day activities relating to hardware and software asset management ...

presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation. Equality, Diversity & Inclusion: proAV is an equal ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide … understanding of Risk/Impact of changes made to customer environments Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned ...

Exciting Payroll opportunity in Manchester! - Senior Payroll Advisor Are you passionate about Payroll would you like to... Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau ...