20 of 20 SLA Jobs in Lancashire

agreed OLAs and SLAs. Requirements and Responsibilities of the Role: Efficient & effective BAU Operations with Line of Business Applications within agreed OLA's and SLA's. Professional & Eloquent Service Ethic for taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers More ❯

known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake More ❯

able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands More ❯

the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA Responding to and resolving IT incidents and service requests via our internal service desk platform Setting up and supporting user devices (laptops, monitors, peripherals, phones More ❯

including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA's and related KPIs. Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients More ❯

including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA's and related KPIs. Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients More ❯

for progression very quickly What we're looking for: Commercially aware of the market Working alongside a growing team to ensure key deliverables with SLA's achieved Having the ability to understand bespoke systems Household experience would be an advantage but not a necessity The ideal candidate should be comfortable More ❯

proactively resolve issues. Collaborate with development, architecture, and service teams to ensure smooth database deployments, integrations, best practice solution design, and achievement of service SLA requirements. Participate in capacity planning and resource allocation for the DBA team. Ensure high availability and disaster recovery capabilities for all critical database systems. Stay More ❯

resolve issues. • Collaborate closely with development, architecture, and service teams to ensure smooth database deployments and integrations, best practice solution design, and achieve service SLA requirements. • Participate in capacity planning and resource allocation for the DBA team. • Ensure high availability and disaster recovery capabilities for all critical database systems. • Stay More ❯

studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯

end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get More ❯

management experience. Excellent verbal and written communication skills. Strong debugging/troubleshooting skills. Ability to solve complex problems independently. Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. Proven ability to write scripts and automation. Understanding of the complete deployment life cycle from design, build, test and More ❯

and commissioning within schedule and on budget. QA of Network build including internal and external plant Diagnose and rectify faults on the network within SLA Ensure no unplanned network outages Inspect, observe and perform maintenance programs for the network to ensure it is maintained in optimal condition. Ensure that network More ❯

Team and wider Service Desk/IT Team members. Application support for Group, Regional & Local applications for our end user community. Maintain IS Support SLA targets and communicate IS KPI dashboard reporting. Responsible for the IS Management System Process & Procedures to ensure compliance. Ensure IS Application Compliance by maintaining documentation More ❯

and audits of the existing records. Perform technical support and collate further information where required to pass onto Senior stakeholders. Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations. Understanding of LAN environments and installation of CPE incorporating Access points. Experience of More ❯

and preparing for trial including booking Counsel and preparing trial bundles, Briefs and case summaries; Reporting to ATE provider throughout and as per service level agreement; Meeting KPIs including data integrity, inactivity levels, chargeable hours, unpaid bills and revenue targets; Ideally, you'll have previous experience of running litigated ELPL More ❯

and soft skill, to develop knowledge and behaviours of team. Implement and roll out new, or enhanced, policies for service delivery, including Quality Assurance, SLA's and KPI's, and similar quality oversight. Generate, monitor and review reports to oversee performance of team, supporting the measure of SLA's and More ❯

both insured and third party in order to expedite settlement and minimise cost Ensure all work is carried out within agreed KPI's and SLA's Ensure all work is carried out in accordance to our company values Knowledge of relevant legislation - Financial Ombudsman Service (FOS) Financial Services Authority (FSA … in the vehicle repair environment Membership (or working towards membership) of the IAEA AQP for vehicle salvage categorization Experience of meeting KPI's and SLA's within a regulated environment Solid understanding of all aspects of motor claims handling Good numeracy and literacy skills Strong IT and software skills Good More ❯

Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with More ❯

and detailed and accurate system updates Understand, debug and rectify customer and network issues (faults). Covering an on-call rota to ensure customer SLA's are met. Develop and maintain strong working relationships within the M247 network Co-operate with internal customers in order to ensure smooth and efficient … M247 Requirements Key Personal Skills: Customer first approach to installations Self-motivated and able to work unsupervised Cover on-call Rota to ensure customer SLA's are met Working nationally to cover the full M247 network Approach work with care and high attention to detail Communicate effectively with internal and More ❯