2 of 2 Smart Meter Jobs in Lancashire

Change and Continuous Improvement Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem. As part of your duties, you will be responsible for: Leading site development initiatives, including the creation of a SMART Academy … responsible owner of content for the client knowledge hub. Designing and delivering L&D programmes for service desk teams, focusing on smart meter technologies, query resolution and compliance training to maintain high operational standards. Using our digital QA systems to evolve and monitor service desk performance, conducting ...

when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering/Energy Industry Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk … similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience – Background in utilities ...