1 of 1 Remote Customer Service Jobs in Lancaster

About the opportunity: Are you an experienced IT professional with a passion for leadership and first-class customer support? We're looking for a Technology Support Team Leader to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips. Key Responsibilities: Oversee the day … to-day running of the IT Helpdesk, ensuring service requests are prioritised and resolved effectively. Lead, support and mentor our IT Support Engineers. Provide exceptional customer service, ensuring colleagues across the business feel supported and empowered by IT. Manage disaster recovery, data security, and routine IT operations (backups, virus protection, system health checks). Collaborate with colleagues … or CDL. Experience collaborating with external/outsourced partners to deliver services. ISO 27001 certified ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you'll be at the heart of keeping our business connected and secure. We More ❯