3 of 3 Customer Service Jobs in Leatherhead

teams to help them achieve and exceed their sales targets. Administrative Support : Provide high-level administrative support to account management teams, ensuring all Adobe-related tasks are handled efficiently. Customer Support : Assist customers with their Adobe-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence : Ensure all processes are followed correctly to maintain operational … excellence and efficiency. Reporting and Documentation : Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. Continuous Improvement : Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: Be the primary point of contact for incoming Adobe queries and requests from customers and internal departments, ensuring responses are provided within our … standard 4-hour SLA. Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals. Ensure accurate processing of all orders and invoicing in accordance with operational procedures. Advise customers on licensing procedures and discuss purchasing options. Register deals for qualifying opportunities and understand how to maximise gross profit. Train customers and new starters More ❯

teams to help them achieve and exceed their sales targets. Administrative Support: Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently. Customer Support: Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence: Ensure all processes are followed correctly to maintain operational … excellence and efficiency. Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Minimum GCSEs (A-C) English & Mathematics - DESIRABLE Other Requirements: Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE … organised with exceptional time management skills. Precision and attention to detail are crucial Performs well under pressure and meets deadlines effectively. Outstanding verbal and written communication skills, essential for customer service and client interactions. Self-driven and capable of taking responsibility. Strong commercial insight with the ability to shape and drive business outcomes for positive results. Collaborative team More ❯

person specification document for more information on the requirements for this job." Person Specification Qualifications Essential Degree level qualification or equivalent relevant experience Experience Essential Demonstrable experience in a customer service or digital support role. Experience of delivering training to individuals and class groups of varying sizes, face to face and remote. Experience of developing training materials, including … lessons plans, Quick Reference Guides (QRGs), presentations and handouts. Experience of creating management reports and analysing training statistics and feedback. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service More ❯