5 of 5 Customer Service Jobs in Leatherhead

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support … services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead … and manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset More ❯

methodical individual with excellent time management who can prioritise Accuracy and attention to detail essential Copes well under pressure and can meet deadlines Excellent verbal and written communication with customer service/facing skills essential Self-motivated and able to take responsibility Tenacious and quick to learn Team player More ❯

The Network Team Leader is responsible for leading and managing one of the Second Line Engineering Teams within the Service Centre supporting Managed Services customers, while providing technical hands on support. This role could be suitable for an existing Team Lead/Manager or an experienced Senior Network Engineer who has mentored or been the escalation point in the …/functional escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Knowledge & Experience Technical expertise in multi-vendor enterprise networking, with a focus on managed services environments. Cisco Certified Network Professional (CCNP) certification as a minimum … solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team More ❯

and sustainability PURPOSE OF JOB: To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. … To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting … these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system. Log deal registration for qualifying opportunities and understand how GP can be maximised from these. Co-ordinate and liaise with other internal departments where they own a More ❯

customers. Bytes’ experienced engineers are the lynchpin of our business and proud to act as an extension of our client's IT teams, delivering best in breed support and service to our customers. Each support consultant receives full support, training, and unlimited career progression in this challenging and varied role within a fun, dynamic team. Your proven track record … of delivering excellent customer support will mean you play a vital role in ensuring our customers get maximum benefit from their infrastructure. The successful applicant would play a pivotal role in keeping standards high and be rewarded accordingly. KEY RESPONSIBILITIES: Become a fully participative member of the SPARC support team, providing quality telephone-based support, and at times, consultancy … in case resolution and sharing knowledge INDIVIDUAL RESPONSIBILITIES: Provide 3rd line telephone support for the Palo Alto product suite (Strata including VM-Series, Panorama, Prisma Access) Replicate and resolve customer issues where possible prior to vendor escalation Meet external and internal SLAs Maintenance and development of the lab infrastructure Undertake continual learning to maintain and acquire technical knowledge and More ❯