1st Line IT Support Helpdesk Analyst
- Hiring Organisation
- Bleckfield Ltd
- Location
- Leatherhead, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
provisioning) Document all issues and solutions thoroughly in our ticketing system Escalate complex problems to 2nd line with detailed handover notes Provide excellent customer service to users with varying technical knowledge Essential Skills Technical Knowledge: Windows 10/11 administration and troubleshooting Microsoft 365 tenant administration (Exchange Online … Word, Excel, Outlook) Command line troubleshooting Remote support tools experience Core Competencies: Excellent problem-solving and logical thinking Outstanding verbal and written communication Strong customer service mindset Meticulous attention to detail Ability to multitask and adapt to changing priorities in an MSP environment Team player with collaborative approach ...