1 of 1 SLA Jobs in Leatherhead

operational processes. Customer onboarding, migrations, warranties, billing and service-exit processes. SJP DaaS contractual boundaries and service requirements. Procurement portal processes and workflows. Ticket, SLA and customer-satisfaction measures. Skills matrices, process documentation and knowledge-transfer methods. DESIRABLE DESIRABLE DESIRABLE DESIRABLE DESIRABLE DESIRABLE Core competencies and behaviours Visible and supportive … ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL MEASURES & GOALS Operational performance Team consistently meets operational targets; aged ticket backlog reduces; sustained improvement in SLA performance. Frequency: Ongoing Customer experience Positive CSAT scores and customer feedback; service issues are resolved or escalated appropriately. Frequency: Ongoing Process governance Clear, accurate ...