2 of 2 Customer Service Jobs in Lee-on-the-Solent

site and would suit someone with a solid understanding of IT support who is keen to progress their career through hands-on experience and structured development. This is a customer-facing, office-based position with excellent opportunities to grow into more senior technical or project-focused roles - the vacancy has become available due to internal promotion. The Role: As … a 2nd Line Engineer, the successful candidate will provide technical support to users and systems across a secure site, responding to service desk tickets, deploying software, resolving incidents, and contributing to ongoing project work. Full training is provided, making this an ideal opportunity for someone with a foundational understanding of Windows technologies looking to level up. Key Responsibilities: Respond … to assigned Service Desk tickets and resolve incidents within agreed SLAs Deploy images and software to workstations via SCCM Investigate and troubleshoot user and system issues Participate in project and upgrade activities Maintain accurate documentation, procedures, and configuration records Ensure adherence to site security and IT policies Key Skills & Experience: Understanding of Windows 10 and core desktop technologies Knowledge More ❯

The Opportunity: A fantastic opportunity has arisen for an enthusiastic and motivated 2nd Line Support Engineer to join a growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility. Key Responsibilities of a 2nd Line Support Engineer: Respond to and resolve Service Desk tickets in line with … with or understanding of: Windows 10 desktop support Windows Server environments SCCM or similar imaging/deployment tools Active Directory & Group Policy VMware and/or Hyper-V Excellent customer service and communication skills Willingness to learn and grow technical capabilities Strong documentation and troubleshooting approach Driving licence required due to occasional travel to nearby sites What's More ❯