We are currently seeking a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the ConfigurationManagement Database (CMDB). As the Configuration Manager, you will develop and adapt configurationmanagement processes … to ensure they are seamlessly integrated and adhered to across the client’s global IT infrastructure. Key Responsibilities: CMDB Management: Oversee daily operations related to configurationmanagement, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configurationmanagement practices. Performance Metrics: Establish and monitor KPIs for the CMDB, providing regular reports on performance metrics. Stakeholder Engagement: Serve as the configurationmanagement representative in dealings with internal and external stakeholders, including partners. Training and Support: Deliver training and support on configurationmanagementmore »
Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence across the … Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for Change Managers, Change Advisory Boards (CAB), and … Incident Managers. ConfigurationManagement Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics and User Engagement: Establish and monitor more »
Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation, and improvement … of ITSM processes, focusing on Service Transition and Operation. Drive the adoption and enhancement of change and incident management, setting and improving the operating model for change managers, CAB, and incident managers. Possess deep knowledge of configurationmanagement, ensuring a healthy CMDB lifecycle in collaboration with the … configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. Advise and support the business on ITSM processes more »
Release Manager & Incident Manager for a financial service client. You'll be creating and distributing release guidelines, monitoring release progress post-deployment and improving configurationmanagement methodologies, amongst others. On the incident management side you'll be, liaising with customer teams for incident resolutions, leading triage calls … with technical and product specialists and evaluating post-remediation incidents to improve processes. Requirements: Extensive expereince in IT delivery, including release management. Project management experience is preferred. ITIL and Project Management qualifications. Excellent problem-solving, collaboration, and communication skills. A track record of driving delivery to completion. Skills … and Abilities: Have strong leadership skills with the ability to multitask. Proficiency in release management tools and methodologies. Excellent understanding of ITSM and ITIL processes. Have excellent analytical skills and a good attention to detail. Rate: £450-£500 Determination: INSIDE IR35 Location: Leeds (3 days on-site) Contract length more »
knit team. This role will expose you to exciting project work as you will be tasked with project delivery along with system administration and configuration management. This is a role where no two days will look the same and you will be able to develop your skillset on a more »
