5 of 5 Remote Customer Experience Jobs in Leeds

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan. As a part of our wider success team, you will also work closely with Professional Services to drive … implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities. You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake … payments provider offering Bank Debit alongside our Open Banking capabilities. As CSM at GoCardless you will: Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team's business KPIs. Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention. Own and execute Account Plans tailored to More ❯

they're building next-generation solutions that help banks, investment firms, and financial services companies unlock the true potential of their data to drive smarter investment decisions and enhance customer experiences. The Role They need a talented Data Engineer to join their rapidly expanding engineering team in Leeds. You'll be architecting robust data systems that power critical financial … Training budget Genuine career progression opportunities Brilliant team culture + socials What you'll need: Strong SQL skills - you'll be optimising queries and managing complex financial datasets Python experience, particularly for data processing and ETL workflows Hands-on experience with cloud platforms- Azure Experience designing and maintaining data pipelines using tools like Databricks and PySpark Knowledge … of data warehousing solutions - Snowflake experience would be brilliant Understanding of CI/CD processes for deploying data solutions Some exposure to big data technologies and distributed processing Nice to haves: ML pipeline experience Previous fintech or financial services exposure If you are on the market for a new role and are looking to join a business making More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯

date with industry trends, competitor activities, and regulatory changes to effectively position our solutions. Collaboration: Work closely with the marketing, product, and professional services teams to ensure a seamless customer experience. About You: Experience: Proven track record of at least 3-5 years in a B2B software sales role, with a strong preference for experience selling EHS … If you are a passionate sales professional ready to make a significant impact, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. More ❯