1 of 1 IT Support Analyst Jobs in Leeds

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service … Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under … pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded More ❯