2nd Line Support Technician
- Hiring Organisation
- Brook Street UK
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
VLANs, routers, switches, firewalls, VPNs, and routing Managing support tickets and system alerts through the helpdesk platform Keeping customers informed with clear and professional communication throughout the resolution process Escalating more complex incidents to senior engineers when required Maintaining accurate documentation and ticket updates What We're Looking For Essential … support experience Experience supporting Windows Server environments Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to prioritise workload and manage multiple support requests Desirable Experience with Azure services Intune and Endpoint Management knowledge Exposure ...