2 of 2 Trend Analysis Jobs in Leeds

excellence -turning complex data into actionable insights that improve service, efficiency, and compliance across the business. Reporting to the Performance Analytics Manager, youll take the lead on high-impact analysis projects, coach others in best-practice performance reporting, and help build a centre of excellence for operational analytics. Youll partner with stakeholders at every level, from front-line teams … below to understand what you'll be doing in your role as a Senior Performance Analyst at Evri! Act as a point of escalation and project lead for performance analysis initiatives Coach and mentor analysts in data interpretation, reporting, and stakeholder engagement Partner with operational teams to identify performance challenges and turn them into clear, actionable insights Conduct deep … dive investigations, trend analysis, and root cause identification to drive improvement plans Develop, maintain, and optimise dashboards, tools, and reports to meet evolving business needs Lead the automation of manual, spreadsheet-based reports into scalable, efficient solutions Implement modern data visualisation approaches, using advanced Power BI and DAX capabilities Support continuous improvement initiatives using accurate data and robust More ❯

with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM … .and supporting Cloud environments across multiple customers. Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis. Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer More ❯