IT Service Desk Analyst
- Hiring Organisation
- Matched
- Location
- Leek, England, United Kingdom
incidents, including troubleshooting Implementing standard changes and fulfilling service requests Managing hardware break/fix and coordinating engineer visits Working knowledge of Windows OS, Microsoft Office, Active Directory, and basic networking IT Service Desk Analyst - Requirements Customer service experience preferably in an IT service desk. Able to work … deadlines and ticket response and resolution SLAs Working knowledge of Microsoft Windows operating systems and Microsoft Office applications Working knowledge of end user hardware and peripherals Basic understanding of computer networks (components, cabling and IP addressing) Managing basic Active Directory objects (users, security/distribution groups) Excellent organisational ...