7 of 7 ITIL Jobs in Leicestershire

using scripts and tooling. Collaborate with development and IT teams to support deployments and resolve issues. Manage incidents and service requests in line with ITIL processes. Whats on Offer Excellent salary Pension scheme Private healthcare Share scheme Electric car scheme Hybrid working maximum 2 days in the office per week ...

customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role ...

role, with experience in defining and delivering operational standards Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Demonstrated ability to lead, coach, and develop technical support teams. Experience handling major incidents and crisis communications with senior ...

succeed. Experience within education, healthcare, charities, housing, or another regulated environment would be advantageous, as would knowledge of Cyber Essentials, ISO 27001, NIST, ITIL, or project management methodologies. An enhanced DBS check will be required for this position. If you're looking for an opportunity where you can influence technology ...

emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry out duties ...

emergency standby/on call rota, with remuneration being paid in accordance with the council’s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry out duties ...

SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical … ITSM/helpdesk/end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking ...