1 to 25 of 26 ITIL Jobs in the East Midlands

improve efficiency. Collaborate with development and IT teams to support applications and resolve deployment issues. Manage incidents and service requests in line with ITIL practices. Identify, assess, and remediate vulnerabilities across infrastructure, applications, and pipelines. Maintain secure Infrastructure as Code (IaC) standards and environment provisioning. Manage secrets, certificates, credentials ...

Experience supporting Dynamics 365 CRM Customer Engagement (CE). •Knowledge of integrations and interfaces between Dynamics 365 CRM CE and Business Central. •Exposure to ITIL service management practices. •Experience supporting retail, manufacturing, distribution, or professional services environments. •Microsoft certifications relating to Dynamics 365 Business Central. •Demonstrated interest in continuous improvement ...

technical environment. Infrastructure monitoring, performance management and service availability. Desirable Experience Experience working within a secure public sector, policing or government environment. Knowledge of ITIL service management principles. Active Directory administration, including Group Policy and identity management. Understanding of networking concepts including TCP/IP, LAN and WAN technologies. Experience ...

technical colleagues, suppliers, and leadership. Effective collaboration skills, with experience working alongside contractors, MSPs, and cross-departmental teams. Relevant IT certifications (e.g., Microsoft, ITIL, CompTIA) desirable. If you feel you have the skills and experience to step into this exciting IT Manager position, please apply below ...

Transform Maps Service Portal and UI Builder Workspace development Notifications and email scripting Experience designing scalable workflows and automation solutions Good understanding of ITIL processes and service management best practices Experience integrating ServiceNow with external platforms and third-party systems Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder ...

Word, Excel, SharePoint, and OneDrive. An interest in IT support, cybersecurity, cloud services, and Microsoft technologies. Working towards, or willing to work towards, Microsoft, ITIL, or other relevant IT qualifications. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents ...

supplier queries, IT improvement projects and recurring issue investigations What will you need? Previous helpdesk, first line support or ticketing system experience Understanding of ITIL principles for incident, request, problem and change management Microsoft 365 experience Microsoft Intune experience Experience diagnosing IT issues and identifying practical fixes Understanding of confidentiality ...

undertake In possession of the PRINCE2 Project Management Foundation Qualification Recognised advanced qualification in use of Microsoft Office e.g. MOST Expert or ECDL Advanced ITIL Service Management Desirable In possession of the PRINCE2 Project Management Practitioner Qualification MOST Master or equivalent Experience Essential Significant overall experience of working ...

Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience ...

lifecycles Experience coordinating stakeholders across technical and business teams Experience managing defects, risks, dependencies, and release readiness Comfortable working within Agile and/or ITIL environments Strong organisational and communication skills Desirable experience: ERP/CRM transformation programmes Test automation exposure We’re proud to be recognised as a Disability ...

logistics environments Knowledge of warehouse or automation systems and integrations (ERP, WMS, PLC/SCADA) Cloud experience (Azure) and containerisation (Docker, Kubernetes) Familiarity with ITIL processes (incident, change, problem management) Relevant certifications (e.g., VMware, Security+, CISSP, Terraform) Personal Attributes Strong ownership and accountability for delivering robust infrastructure solutions Pragmatic problem ...

Microsoft Azure and Microsoft 365 cloud infrastructure (essential). Familiarity with virtualisation technologies such as VMware (essential). A background in working within an ITIL Framework (desirable). Ability to diagnose faults and provide technical support (essential). Strong communication skills and the ability to work both independently ...

each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. ...

ability to support bids, proposals and opportunity development Relevant architecture, cloud, project or service management qualifications would be beneficial, such as TOGAF, Azure certifications, ITIL, PRINCE2 or equivalent experience Package Pension contribution 25 days holiday plus bank holidays Option to purchase additional leave Private healthcare Employee Assistance Programme On-going ...

integration standards relevant to modern EPR systems. Ability to analyse complex technical and operational problems and develop high-quality digital solutions. Desirable Experience with ITIL, service management or advanced agile frameworks. Knowledge of specialist or bespoke Trust systems and integration patterns. You will be: A proactive and solutions-focused leader. ...

mindset The ability to make quick, effective decisions under pressure Strong organisational and prioritisation skills Experience in IT operations, service management, or similar roles ITIL v4 certification (or equivalent experience) What's on Offer Competitive salary Hybrid working (2 days onsite in the East Midlands) 25 days holiday + bank ...

experience of ORACLE or Microsoft SQL Server databases including the creation of database objects and stored procedures Business analysis knowledge Working knowledge of ITIL Working knowledge of XML, ASP.NET, HTML, Javascript, CSS and SQL Server ...

working in a technical environment delivering 2nd line support and management capability including the use of system management and monitoring tools. Fully conversant with ITIL principles and a thorough working knowledge of Incident, Change & Problem Management. Why Join Us? Very competitive salary Excellent healthcare benefits, including access ...

skills and attention to detail A positive “can do” attitude and a collaborative nature A full driving licence (travel required across sites) Experience with ITIL, or industry specific systems (bingo/gambling), is a bonus. Driving License required. #BB1 ...

compliance Support backup, disaster recovery, and business continuity planning Governance & Quality Manage documentation, asset registers, and reporting Ensure adherence to IT service management (ITIL-aligned) processes Oversee third-party suppliers and service quality Leadership & Collaboration Lead and develop a distributed team of IT technicians Work closely with stakeholders to understand … with: Google Workspace (essential) Microsoft 365, Azure/Entra ID, Windows environments Experience leading or mentoring technical teams across multiple locations Solid understanding of ITIL-based service management Proven track record of delivering projects and driving improvements Strong problem-solving, communication, and stakeholder engagement skills Ready for your next step ...

systems Desirable Skills Knowledge of ERP and WMS systems SOX exposure or experience PowerPlatform/PowerApps/PowerAutomate experience preferable IT Service experience (ideally ITIL exposure) Your Bowl of Perks (Benefits) Competitive Salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your ...

Collaborate with wider support teams, service management, and third parties to resolve issues. Contribute to continuous improvement initiatives and knowledge sharing. Ensure compliance with ITIL processes and security standards. What youll need Skills & ExperienceEssential Proven experience in an onsite IT support or field engineering role. Strong troubleshooting skills across desktop … effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control processes. Experience supporting ...

metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable but not essential What Our Client is Looking For Proven experience in a service desk management, service delivery or team lead … metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable but not essential What's on Offer Competitive salary of £40,000 - £50,000 depending on experience The chance to join ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted … Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively ...

Lead Information Security Analyst Engineer/Architect to £54k + Benefits ISO27001, COBIT, SECURITY, ITIL, CISM, CISSP, PCI-DSS Lead Information Security Engineer/Analyst: Do you have a background working in an IT Security function and are able to identify and remediate threats or vulnerabilities, implement information security strategies … passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part of a successful organisation, that strives to offer stable, sustainable ...