2 of 2 ITSM Jobs in Leicestershire

/Crystal Reports Server, LAN/WAN/Wi-Fi networking, firewalls, VoIP/SIP telecoms, endpoint management, IT asset management, service desk, and ITSM processes. Who this role will suit: The IT Support Technician role will suit someone who is naturally curious, practical, responsible, and comfortable working ...

progress, notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. You will track, log and correct information using our ITSM tools to protect assets and components. You will maintain a high level of customer service and have confidence to deal with complex complaints along with … processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. You will create knowledge-based articles for ITSM customer self-help guides. Identify and engage with users or stakeholders to collate user needs evidence. Diagnose and troubleshoot software and hardware problems and help ...