3 of 3 Problem Management Jobs in Leicestershire

Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. … Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Site locations: You will be based out of one site … servers, storage, and phone systems Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. More ❯

Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. … Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Site locations: You will be based out of one site … servers, storage, and phone systems Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. More ❯

ensuring it is up to date. You'll help protect the BAU environment by ensuring all releases are thoroughly tested and signed off before implementation. Working closely with our Problem Management Engineers, you'll address high volume or large impact trends across all services and devices. In this varied, challenging, and rewarding role, you'll help ensure we More ❯