3 of 3 Workload Management Jobs in Leicestershire

efficient workplace culture. The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes: Ticket Management : Monitoring and responding to emails via the ServiceNow ticketing system. Query Resolution : Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary. … Call Handling : Answering calls on the general HR advice line, although most of the workload is email-based. Collaboration : Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries. Key Skills Excellent written and verbal communication Good interpersonal Strong customer service Highly motivated, enthusiastic & flexible Able to work autonomously or as part … of a Good attention to Able to multitask and prioritise workload to meet demanding Responsive and proactive when a task is Ability to keep calm and stay focused under Strong IT skills, including Microsoft Good HR administration experience Desirable Knowledge and experience of Workday Workload Management tool: ServiceNow Experience working in a shared services environment More ❯

efficient workplace culture. The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes: Ticket Management : Monitoring and responding to emails via the ServiceNow ticketing system. Query Resolution : Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary. … Call Handling : Answering calls on the general HR advice line, although most of the workload is email-based. Collaboration : Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries. Key Skills Excellent written and verbal communication Good interpersonal Strong customer service Highly motivated, enthusiastic & flexible Able to work autonomously or as part … of a Good attention to Able to multitask and prioritise workload to meet demanding Responsive and proactive when a task is Ability to keep calm and stay focused under Strong IT skills, including Microsoft Good HR administration experience Desirable Knowledge and experience of Workday Workload Management tool: ServiceNow Experience working in a shared services environment More ❯

also overseeing the setup, maintenance, and security of internal systems and servers (across both Windows and Linux environments). This is a hands-on leadership role that combines people management, process optimisation, and technical system administration. The role is based in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. … system availability, backup protocols, patching, and security policies are consistently enforced. Troubleshoot infrastructure and network issues, and work with vendors or internal teams as needed. Support user access, endpoint management, and authentication systems (e.g., Active Directory, SSH, VPNs, and SSO). Oversee IT onboarding/offboarding processes and access provisioning. Technology & Tools Administer support platforms like Jira, Trello. Manage … continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ years of experience in a combined customer support and IT management role. Deep knowledge of helpdesk operations, preferably in an e-commerce or agency setting. Experience managing Windows and Linux servers (file systems, firewalls, backups, and patching). Familiarity with More ❯