7 of 7 Incident Management Jobs in Lincolnshire

in person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service … Provide technically accurate solutions to customers Pass issues to second line and third line support where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

availability, security, and ease of maintenance. Implementing the appropriate cybersecurity measures on network solutions at production sites, meeting country-specific and Group requirements. Managing network activities such as lifecycle management, software upgrades, and deployment. Providing specialized knowledge during operations, including incident management, change impact assessment, and participation in on-call support if required. Applying risk assessment, detailed More ❯

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction related to the technological interests of the Company, how technology … is utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its vision. The DOE is both a strategist and a … s strategy for how technology and engineering will be used and ensure that the technological resources meet the company's short and long-term vision. Technical Leadership and Team Management Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully executed and aligned with The More ❯

/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities There are lots more … taking appropriate preventative action to minimise problems, minimising the risk of service interruption and downtime. To respond accordingly to reactive incidents as they occur and provide support ensuring internal incident management procedures are followed, remain within interdepartmental SLA s and likely lead in the event of a major incident. • Responsible for the end-to-end service lifecycle including … all levels within the organisation and external agencies Excellent analytical and organisational skills Strong commitment to continual service improvement and delivering quality work at all times Knowledge of project management or familiar with Project Management methodologies Self-motivated individual with the ability to take direction The ability to openly collaborate with team members Have an overall ICT awareness More ❯

/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities There are lots more … taking appropriate preventative action to minimise problems, minimising the risk of service interruption and downtime. To respond accordingly to reactive incidents as they occur and provide support ensuring internal incident management procedures are followed, remain within interdepartmental SLA’s and likely lead in the event of a major incident. • Responsible for the end-to-end service lifecycle including … all levels within the organisation and external agencies Excellent analytical and organisational skills Strong commitment to continual service improvement and delivering quality work at all times Knowledge of project management or familiar with Project Management methodologies Self-motivated individual with the ability to take direction The ability to openly collaborate with team members Have an overall ICT awareness More ❯