5 of 5 Microsoft 365 Jobs in Liverpool

users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating … tickets accurately and working to agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads ...

engaging with stakeholders and motivated by the opportunity to help modernise and improve enterprise IT services. Essential Experience Strong VMware administration and support experience. Microsoft Azure and Entra ID expertise. Windows Server administration across modern Microsoft environments. Active Directory, DNS, DHCP and core infrastructure services. Networking and troubleshooting … High Availability technologies. Experience supporting business-critical applications and infrastructure platforms. Enterprise monitoring and alerting solutions. Strong analytical and problem-solving capabilities. Desirable Experience Microsoft 365, Exchange Online, Teams and Intune. Azure certifications (AZ-900, AZ-104 or AZ-700). Identity and access technologies including ...

Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service … Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working ...

complex IT environments, with a strong track record of delivering cloud and infrastructure projects from inception to completion. You will bring deep expertise across Microsoft technologies, including Azure, Microsoft 365, virtualisation, networking, identity, and hybrid cloud platforms, enabling you to design and support scalable, resilient ...

Security and Mail and associated services and functions Experience of team supervision, or mentoring would be an advantage. High level of knowledge with Office 365 suite of applications, security, and tools Excellent Microsoft Exchange skills, ideally in Hybrid solution Previous experience in designing and leading implementation … Windows Server OS, updating, upgrading, Linux experience an advantage Backup & Recovery design and testing Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience ...