9 of 9 Service Management Jobs in Liverpool

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks More ❯

demonstrates clear empathy and understanding of the value that closely integrated applications will deliver and the tightly bound systems requirements: Key applications: ServiceNow - Customer Service Management Microsoft Dynamics 365. Salesforce. Microsoft Dynamics Great Plains. aBILLity. Duties and Responsibilities Group Technology Systems Roadmap - own the plan and systems strategy … in a responsive and agile manner, and in accordance with well-communicated plans. Develop business information portals and reports to ensure that users and management have the right information at the right time to make decisions. Develop and maintain processes to support the correct use of the systems, to … supports the function. Required Knowledge, Skills and Experience System Design Knowledge: Understanding software architecture and design principles to ensure applications meet organisational needs Project Management: Ability to plan, schedule, and deliver projects on time and within budget. Technical Proficiency: Knowledge of coding languages, development frameworks, and emerging technologies Data More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure se... More ❯

through fulfilment product services. Contribute to architectural decisions across multiple initiatives, ensuring scalability and maintainability. Demonstrating experience of designing features with resilience, security and service management in mind. Assisting with translating technical solutions into language that non-technical staff will understand. Contribute to the process of evaluating new … build and deployment tasks are in place and understood by the team. Helping to shape the team’s ways of working with the Project management team and Product Owner. Work with the product team to ensure that all software deliveries from 3rd parties contain high quality technical solutions and More ❯

feed information into user stories for our engineering teams to build or adjust features and products to improve our product offerings and level of service to our customers. This is a technical role that will support the change and development processes of the platform teams. Key responsibilities As part … incidents and translating into product requirements (user stories, features, tasks) Provide support to Product Owners during the investigation of issues and problems Liaise with Service Management, support teams and Product Owners to quickly resolve problems and queries Help to define and communicate the vision for the team’s … logs when required and identifying bugs when they might appear during course of analysis Participating in Scrum meetings and product sprints Assist in the management of third-parties vendors for technical solutions and product solutions where required Assist in the co-ordination of software releases and monitoring post change More ❯