2 of 2 Service Management Jobs in Liverpool

LIVERPOOL - HYBRID 3 Months We're looking for a skilled Systems Developer to design, build, and enhance business systems with a focus on Jira Service Management and ITSM. You'll work closely with IT, Operations, and Service Delivery teams to improve workflows, automate processes, and ensure … systems, workflows, and integrations. Build integrations between Jira, ITSM, and other enterprise tools. Translate business needs into workflows and processes Design and administer Jira Service Management projects, SLAs, automation, and dashboards. Provide technical support, troubleshoot issues, and deliver permanent fixes. Maintain clear documentation and drive continuous improvement. Essential ...

small team of ICT Engineers. This is a hands-on Lead role, combining deep technical capability with team coordination, operational oversight, and continual service improvement. Your expertise will help ensure that mission-critical systems remain resilient, reliable, and aligned to industry best practices. What you'll be doing Manage … activities of the ICT engineering team including incident/request management, annual leave, on call rota and performance reviews. Drive continuous improvement initiatives for ICT processes and technologies Escalate any issues within the engineering team to the Head of Client Delivery in a timely manner Manage and maintain ...