8 of 8 Service Management Jobs in Merseyside

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem … Release Management. Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. … with users across all levels of the organisation. Participate in floor-walking, technology rollouts, testing and IT projects. Maintain support documentation and contribute to service improvements. Work collaboratively with senior analysts and specialist technical teams. Required experience: At least two years' experience in a service desk, desktop support ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...

/ECP platform. Key Responsibilities: Manage the Release Cycle: Oversee development and execution of test plans against Core IT Systems, including Oracle Cloud, Duty Management Systems, and productivity tools (M365). Develop Testing Processes: Create and validate testing criteria for ICT and business-wide use, ensuring delivered software … software suppliers to drive effective change. Automation Opportunities: Work closely with experts to identify and implement opportunities for test automation and efficiency improvements. Risk Management: Estimate efforts for tasks, identifying risks that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education ...

/ECP platform. Key Responsibilities: Manage the Release Cycle: Oversee development and execution of test plans against Core IT Systems, including Oracle Cloud, Duty Management Systems, and productivity tools (M365). Develop Testing Processes: Create and validate testing criteria for ICT and business-wide use, ensuring delivered software … software suppliers to drive effective change. Automation Opportunities: Work closely with experts to identify and implement opportunities for test automation and efficiency improvements. Risk Management: Estimate efforts for tasks, identifying risks that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education ...

will be responsible for ensuring the delivery of secure, resilient, scalable, and high-performing production services that meet the needs of both the IT Service department and the wider University community. You will have proven experience leading and designing enterprise-scale Linux and VMWare environments whilst driving continual service … planning processes across IT Services and wider University. You will possess the ability to lead, mentor and develop specialist technical teams with strong stakeholder management skills, with the ability to translate complex technical concepts into clear business outcomes. You will also have experience delivering and governing change in live ...

will be responsible for ensuring the delivery of secure, resilient, scalable, and high-performing production services that meet the needs of both the IT Service department and the wider University community. You will have proven experience leading and designing enterprise-scale Linux and VMWare environments whilst driving continual service … planning processes across IT Services and wider University. You will possess the ability to lead, mentor and develop specialist technical teams with strong stakeholder management skills, with the ability to translate complex technical concepts into clear business outcomes. You will also have experience delivering and governing change in live ...

faster incident detection and resolutionBuild and enhance automation workflows, integrations and platform capabilities using Flow Designer, Workflow, Playbooks and related ServiceNow toolsDevelop and improve Service Operations Workspace, virtual agent solutions and predictive capabilities to support proactive service managementPartner with cross-functional teams to shape platform strategy, promote best … enterprise environmentSignificant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automationProven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations WorkspaceExcellent stakeholder management and problem-solving skills, with the ability to influence direction ...