2 of 2 Service Manager Jobs in Liverpool

to local hub -London, Leeds, Gosforth, Glasgow, Edinburgh Contract type : Permanent Our Team Virgin Money is two years into an exciting transformation journey. We’ve successfully established a Customer Service Design Centre of Excellence (CoE) within CIO Products and Channels (COO), embedding design thinking and customer-centricity into how we shape experiences. Now, we’re ready to take the … a fun and fast-paced place to be, and we want you to help take us to the next level. This is a critical leadership role supporting the Customer Service Design Leadership Team in scaling the CoE’s impact, embedding strategic journey design principles across Virgin Money, and enabling the next phase of transformation. You’ll play a key … design roadmap that aligns with Virgin Money’s transformation goals, enabling improved customer outcomes, operational efficiency, and growth Collaborate with cross-functional teams to integrate design principles into product, service, and operational strategies Conduct market scanning and horizon scanning to identify emerging trends, technologies, and practices that can inform our strategic direction Support the development of future-state operating More ❯

Overview Resident Services Manager - Baltic Yard, Liverpool At Dandara Living, we're proud to be one of the UK's foremost designers, developers, and operators of large-scale Build to Rent communities. Our mission is simple: craft exceptional homes and vibrant neighbourhoods that set a new standard for rental living. Baltic Yard offers contemporary apartments with panoramic river … functions Oversee leasing procedures from first viewing through to move-out, coordinating with the Regional Leasing Manager to meet occupancy and retention targets Deliver first-class customer service, manage resident communications and complaints, and support the Resident Engagement strategy through events and initiatives Prepare, train and mentor your team, monitor KPIs, conduct regular performance reviews, and ensure … you will have Essential Previous management experience in residential property, hospitality, BtR, PRS or PBSA sectors Experience in lettings (agency or Build to Rent) Resident Services Management Strong customer service skills, including negotiation and complaints handling Working knowledge of Right to Rent, deposit protection rules and relevant legislation IRPM or ARLA qualification, or willingness to undertake training and complete More ❯