6 of 6 ServiceNow Jobs in Liverpool

self-service. As Service Desk Analyst, some of your responsibilities will include: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams … Fri Qualifications To be successful in this role, you should: A customer services background (desirable) Previous experience working on a Service Desk (desirable) Previous knowledge/experience of using ServiceNow (desirable) Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office 2010 - 2016 High degree of multi-tasking Assertive, confident, positive, and professional manner More ❯

management, ideally with some experience working in an SME or non-corporate environment. Strong understanding of IT infrastructure, including networks, servers, and applications. Proficiency in ITSM tools such as ServiceNow or Jira. A proactive mindset, with a passion for continuous improvement. The Bonus Points: Strong appreciation for information security standards. Additional qualifications such as PMP, CISSP, or AWS Solutions Architect. More ❯

Extensive knowledge of Active Directory. Knowledge of Hyper-V and VMWare virtualization. Extensive knowledge of Microsoft Office – all versions. Experience using an IT ticketing system based around ITIL framework (ServiceNow preferable). Knowledge of PC imaging and deployment. IT Security (Antivirus software/Spam/Phishing awareness etc.). #J-18808-Ljbffr More ❯

enabled by any of the three major public clouds AWS, Azure or GCP Deep expertise in application modernization and Microservices Extensive experience in platform technologies, specifically Salesforce, SAP and ServiceNow Versed with Hybrid Cloud security solutions, including Cloud-native security. Experience in conducting Cloud assessments and migration approaches and methodologies, as well as Cloud design patterns including Landing zones. Understanding More ❯

ETL (Data Fabric, Data Mesh) DevOps (IaC, CI/CD, Containers) Leadership/Line Management Consulting/Client Facing Experience In return they would be offering Free Certification Scheme (ServiceNow, TOGAF) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses Up to 10% combined pension Private Medical Overseas Conference Budget If you’re passionate More ❯

Join a leading telecommunications company as an IT Support Technician ! Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world More ❯