2nd Line Support Engineer - MSP - Liverpool
- Hiring Organisation
- Oscar Associates (UK) Limited
- Location
- Liverpool, Merseyside, North West, United Kingdom
- Employment Type
- Permanent
administration, patching, and backups Support network troubleshooting including VPNs, firewalls, and connectivity issues Assist with device management (Intune/MDM) and endpoint support Support VoIP systems and telephony configurations Work closely with senior engineers on escalations and project work Maintain clear documentation and follow change control processes Skills & Experience: Experience …/2nd Line Support role Strong knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID Experience or exposure to VoIP/telephony systems Understanding of networking fundamentals (DNS, DHCP, VPNs) Good troubleshooting skills with a proactive approach Strong communication skills and a customer-focused mindset Relevant certifications (Microsoft ...