Service Desk Analyst
- Hiring Organisation
- VIQU IT
- Location
- Liverpool, Merseyside, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £200 - £225/day
every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow – tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line … Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across ...