2 of 2 1st Line Support Analyst Jobs in London

1st Line Support Analyst - Managed Services Windows, M365, Exchange, Active Directory, DNS, DHCP, Networking, Hardware, Backup, Server, SonicWALL, Sophos. My client is a well established and leading IT Managed Services Provider specialising in the SME market. They have an immediate requirement … 1st Line Support Analyst. The 1st Line Support Analyst will come from a MSP/IT services background and be able to demonstrate the ability to work in a ultra fast paced ticketed environment. The 1st Line ...

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring … main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst on the Service Desk, you will act as the first point ...