3 of 3 Actionable Customer Insight Jobs in London

in London As Vice President of Product & Solutions, you will play a key role in shaping the trajectory of Liberty Blume's product and solutions portfolio to maximise customer value and accelerate business growth. Reporting directly to the Chief Commercial Officer, you will oversee the product development lifecycle, from ideation to launch, while fostering cross-functional collaboration … and innovation. It is your mandate to ensure the delivery of top-tier, market-leading solutions that not only align with customer needs but also act as catalysts for overall business growth. Working closely with operational and technology teams, you will ensure offerings align with market needs, customer expectations, and Liberty Blume's strategic … objectives. This is a senior leadership role responsible for optimizing the product portfolio, leveraging technology to enhance the customer experience, and ensuring that Liberty Blume is well-positioned to meet and exceed its financial and operational objectives. Beyond your instrumental role in product development, you will stand as a vital member of the senior leadership team. In More ❯

Expand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business Position BetterUp as a transformation partner by aligning with the customer's C-Suite objectives, vision and strategic priorities. Value Stewardship Lead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp's Human Transformation … Platform aligned to customer outcomes mapped from the pre-sales cycle. Co-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption & utilization of the platform. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment. Account Leadership Own customer health and … -facing deliverables. Drive AI adoption internally and externally by modeling practical, effective use cases. Continuously experiment and iterate on ways to increase scale, efficiency, and strategic insight using AI. Narrative Building & Influence Craft compelling value narratives that link BetterUp's platform to customer strategy and transformation goals. Influence data-driven storytelling that drives More ❯

achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using … exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless … Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews : Direct responsibility for driving review volume and quality through optimised support More ❯