systems management tool (LANDESK preferred) §Reinstalling Operating Systems with imaging software §Good understanding of two-factor authentication §Voice system administration: support, provisioning, and troubleshooting (Avaya preferred) §Using Antivirus and malware software to clean PCs §Video Conferencing setup and troubleshooting (Teams, Zoom, & AV hardware) §Experience installing and troubleshooting conference phones (Analogue More ❯
systems management tool (LANDESK preferred) §Reinstalling Operating Systems with imaging software §Good understanding of two-factor authentication §Voice system administration: support, provisioning, and troubleshooting (Avaya preferred) §Using Antivirus and malware software to clean PCs §Video Conferencing setup and troubleshooting (Teams, Zoom, & AV hardware) §Experience installing and troubleshooting conference phones (Analogue More ❯
systems management tool (LANDESK preferred) §Reinstalling Operating Systems with imaging software §Good understanding of two-factor authentication §Voice system administration: support, provisioning, and troubleshooting (Avaya preferred) §Using Antivirus and malware software to clean PCs §Video Conferencing setup and troubleshooting (Teams, Zoom, & AV hardware) §Experience installing and troubleshooting conference phones (Analogue More ❯
Solarwinds - Service Desk Software experience Experience of Palo Alto firewalls Firemon - Network Security Devices and Policy Management Complex Switches experience is essential. Experience of Avaya PABX systems Responsibilities: Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware, and networking including More ❯
key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Pal Alto firewalls Firemon - Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes More ❯
SolarWinds, SevOne, etc.). Wireless technologies (802.11x). Familiarity with cloud environments (AWS, Azure, SASE). Exposure to voice/data convergence , QoS, PBX (Avaya, Zoom Phone). Automation & scripting knowledge - a plus. ITIL framework experience is desirable. Operations Analyst - Palo Alto Due to the volume of applications received for More ❯
for performance and security. Qualifications: Experience in voice solution design and administration. Expertise with Alvaria SIPhony Contact Centre and Genesys cloud platform. Knowledge of Avaya handsets and Alvaria softphone. Experience with PCI compliant telephony solutions. Familiarity with Ribbon Sonus SBC and Asterisk PBX technologies. Desirable: Experience with LAN/WAN More ❯
firewalls (HA pair), VPN, general routing/switching fundamentals • Cloud : Microsoft Azure (including basic automation), Intune, Teams migrations • Telephony : Exposure to SIP-based systems (Avaya ideal, but not essential) • Scripting : PowerShell - ideally someone who documents their work and can tidy or refactor existing scripts Bonus : Any experience with transitions (on More ❯
UC network to agreed SLAs and KPIs. Changes to the UC network to meet ongoing business demands. Cloud Based telephony systems - Ring Central, 8x8, Avaya, Mitel Delivering continuous service improvement Emergency response to critical incidents. Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN. Experience of More ❯
customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales More ❯
customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales More ❯
delivering business value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world's most recognizable brands, to deliver services to augment their ability to execute More ❯
london, south east england, united kingdom Hybrid / WFH Options
Totum Partners
in IT Support experience, 3 years+ within a law firm is Essential. Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols. This role offers hybrid working - 2 days WFH. More ❯
south west london, south east england, united kingdom Hybrid / WFH Options
Totum Partners
in IT Support experience, 3 years+ within a law firm is Essential. Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols. This role offers hybrid working - 2 days WFH. More ❯
west london, south east england, united kingdom Hybrid / WFH Options
Totum Partners
in IT Support experience, 3 years+ within a law firm is Essential. Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols. This role offers hybrid working - 2 days WFH. More ❯
