Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep understanding More ❯
Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep understanding More ❯
delivering client-facing Agile project Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy Experience owning the overall client relationship, acting as a trusted advisor and demonstrating commercial awareness Thorough knowledge of Project Management methodologies Desirable Skills More ❯
london, south east england, United Kingdom Hybrid / WFH Options
UP3 - ServiceNow Elite partner
delivering client-facing Agile project Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy Experience owning the overall client relationship, acting as a trusted advisor and demonstrating commercial awareness Thorough knowledge of Project Management methodologies Desirable Skills More ❯
with server software ecosystem (ie: OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads). Understanding of platform firmware features (BIOS, BMC, SMU). Some experience with virtualization technology and one or more hypervisor solutions as well as containers Strong desire to continuously learn Academic Credentials More ❯
Ref BBBH65 Date Added May 14th, 2025 Consultant Service Process Improvement Manager - Insurance We are currently recruiting for a Service Process Improvement Manager with BMC experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid Responsibilities: Proactively gather and organize/document data More ❯
VLL assets, supporting a 5-year strategy for asset deployment and maintenance in collaboration with the configuration management lead. The candidate will work with BMC Remedy, engage with delivery and project teams, and focus on security posture and continuous improvement to reduce technical debt. This governance-based role emphasizes … and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance of critical assets, understanding … making support. ITIL-focused with relationship management understanding. Familiarity with processes/systems like IT Asset Management, Lifecycle Management, Change Portfolio, Security. Experience with BMC Remedy, project management practices, and external reporting tools (PowerBI, Grafana). Industry knowledge of UK regulatory requirements. Interpersonal, facilitation, negotiation, collaboration, and influencing skills. More ❯
Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance around critical assets. Understanding … are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of … and MPIs. Background in CMDB orchestration, data consumption, and supply management. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security systems. Experience with BMC Remedy and integrations. Payments industry experience and knowledge of payment systems. Ability to identify and propose process improvements. Knowledge of UK regulatory requirements. Excellent More ❯
expert for ITSM , providing guidance, challenge, and support to the programme team and wider stakeholders. Maintain a strong understanding of the target ITSM architecture (BMC Helix) , and act as a key voice of authority on its design, integration, and implementation implications. Support the programme with prioritisation decisions throughout its … record of shaping, influencing, and executing strategic ITSM initiatives that deliver measurable business value. Strong understanding of ITSM tooling architecture, with specific experience in BMC Helix (or equivalent enterprise ITSM platforms such as ServiceNow), including its capabilities, integration requirements, and deployment at scale. Demonstrated ability to lead and engage More ❯
This role can be based remotely in United Kingdom Description and Requirements At BMC trust is not just a word - it's a way of life! We are currently hiring for a Senior Project Architect aligned to our Mainframe Business. The IZOT product line includes BMC's Intelligent … IBM DFSMShsm, IBM DFSMSdss, IBM DFSMSacs. Expert experience in tape migrations from storage products like CA-1, CA-TLMS, IBM DFSMSrmm. Expert experience in BMC storage related products such as FDR/FDRABR, AMI Storage, Control-M/Tape. Knowledge of BMC AMI Cloud solution and S3 storage … with automation, scheduling, Tape Management, Data Center, Storage and DR/BC. Strong experience with install and configuration of OEM software products, such as BMC, IBM and CA-Broadcom products Strengths: Great Communicator, Problem Solving, Coaching/Mentoring, Storage Subject Matter Expert (SME) Our commitment to you! BMCMore ❯
