Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design More ❯
is within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include: Accountability for governance of configuration items and their data in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance of critical assets. Maintaining a strong understanding of ITSM … footprint documentation through governance and assurance. Defining KPIs and MPIs for the CMDB platform's operation and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, including BMC Discovery and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential: Knowledge of Configuration Management principles. Ability to manage multiple high … KPIs and MPIs. Strong background in CMDB orchestration, data modeling, and engaging data consumers and suppliers. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security, etc. Experience with BMC Remedy and integrations. Experience in the Payments Industry and understanding of payment systems. Ability to identify and propose process improvements. Knowledge of UK regulatory requirements. Excellent interpersonal, facilitation, negotiation More ❯
and communication skills. Strong documentation skills, with experience producing high-quality service design artefacts. Desirable: ITIL v4 or TOGAF certification. Hands-on experience with ITSM platforms such as Freshworks , BMC Helix , or similar. Familiarity with Agile, DevOps, and CI/CD methodologies. Qualifications: Relevant professional certifications in IT Service Management or Enterprise Architecture are highly desirable. More ❯
require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation PREFERRED QUALIFICATIONS Remote Access: Console routers, IPMI, BMC Network Equipment Installation and Configuration Cisco IOS, NX-OS, JunOS Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity Data Center Operations: Inventory Management, Hot/Cold Aisles, Security More ❯
CISO) Greater London, England, United Kingdom 6 days ago Business Development Product Manager - VP London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago Global BMC Alliances and Ecosystem Partner Lead London, England, United Kingdom 4 days ago Head of Merchandising - Prestigious Fashion Brand Senior Talent Partner - Marketing/Growth/Analytics London, England, United More ❯
