Strategy Analytics Manager
- Hiring Organisation
- Lendable
- Location
- London, UK
- Employment Type
- Full-time
customer outcome metrics ownershipYou will have full accountability for Operations management information and performance reporting. You will: Own data across front-office and back-office Operations departmentsDefine and govern KPIs covering demand, SLAs, throughput, productivity, quality and customer outcomesEnsure operational efficiency is balanced with fair, timely … towards forward-looking insight and decision support2. Workflow optimisation and operational strategyYou will work closely with Operations Directors, Heads of Department, the Operations Transformation Office and Product teams to identify, prioritise and deliver the highest-value operational opportunities. You will: Diagnose bottlenecks, failure demand, customer friction and inefficient workflowsWork ...