Director, Service Delivery & Excellence, B2B
- Location
- Greater London, England, United Kingdom
Systems Ownership: Apply continuous improvement frameworks (Lean Six Sigma) to eliminate friction; own the support technology stack with Salesforce at the core. Commercial Contribution & Budgeting: Manage operational headcount, vendor spend, and tooling budgets. Expand proactive quality initiatives and revenue-generating support activities (supplier upsells and SaaS tier upgrades). Collaborate ...