ensures the customer achieves measurable business outcomes using the CloudBees platform. While possessing high technical aptitude and fluency in modern DevOps, CI / CD, and agentic coding concepts, the CSM is not a hands-on technical implementer. Instead, the CSM orchestrates internal resources (Support, Professional … with Account Executives to flag growth potential and technical risks—handing off commercial execution, pricing, and contract negotiations to the AE.3. Orchestration & Technical Acumen / Expertise Resource Orchestration: Serve as the primary point of alignment, pulling in Professional Services for complex implementations, Support for technical troubleshooting, or Field CTOs ...