to investigate and resolve application issues and outages promptly, identifying trends and implementing process improvements. Support the lead on the ChangeAdvisoryBoard (CAB) process, understanding upcoming production impacts, and implementing appropriate production governance processes to ensure high quality and proactively reduce incidents. Develop strategies to enable employees to self-serve issues by collaborating … with the OneIT organization, Organizational Change Management (OCM) team, and other enabling teams. What we will be looking for you to demonstrate... Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is desired. Equivalent experience, in lieu of a degree, will be considered Global Team Leadership experience Experience in supporting a … environment, ITIL qualification as standard. Solid knowledge and experience of ServiceNow Process orientated with a methodical and planned approach to achieving goals Be comfortable with ambiguity, thrive on change and engender a collaborative approach Hands-on experience of the ITSM work management system, ServiceNow Proven experience of line management and the development of individuals within a matrix organization More ❯
The IT Change and Configuration Analyst will be responsible for at least two of the four key accountabilities that enable IT to meet these aims, and they are described … below. Change Enablement: Ensure Requests for Change (RFCs) are recorded, assessed, and approved by the IT ChangeAdvisoryBoard (CAB). The Service Transition Analyst chairs CAB and is responsible for managing the Forward Schedule of Change. They also manage any communication for RFCs, so affected users/customers are … and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID, Azure An understanding of the software development and release lifecycle Personal: Experience of managing CAB meetings Ability to confidently enforce the Change Enablement policy, e.g., ensuring that RFCs are not approved until all the required criteria have been met. To confidently enforce governance More ❯
being transitioned into live environments. Capability Gap Analysis: Assess current service capabilities versus proposed requirements, identifying gaps and recommending improvements or innovations. Governance Participation: Represent service architecture in changeadvisory boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue More ❯
Central London, London, United Kingdom Hybrid / WFH Options
McCabe & Barton
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
A Change and Release Manager is required for this government client to lead the changeadvisoryboard, ensuring adequate risk assessment and scheduling of technical changes and releases. Take ownership of the configuration management database and the access, security and configuration of change activities and release procedures. London (hybrid … are recorded and controlled appropriately whilst promoting organisational commitment to asset control. Manage service components to ensure they meet business needs and performance targets. Broad industry experience in change management. Implement a successful change management process from zero to full maturity. Pull out issues through agile health-checks with the team to provoke the right responses. More ❯
A Change and Release Manager is required for this government client to lead the changeadvisoryboard, ensuring adequate risk assessment and scheduling of technical changes and releases. Take ownership of the configuration management database and the access, security and configuration of change activities and release procedures. London (hybrid … are recorded and controlled appropriately whilst promoting organisational commitment to asset control. Manage service components to ensure they meet business needs and performance targets. Broad industry experience in change management. Implement a successful change management process from zero to full maturity. Pull out issues through agile health-checks with the team to provoke the right responses. More ❯