IT Change Analyst - Permanent - London/Hybrid - £50,000 per … annum Assist with all IT change management activity Facilitating and chairing the weekly ChangeAdvisoryBoard (CAB) Checking RFCs for correctness and completeness Encouraging compliance with the change management process and policies. Aligning to ITIL v4 framework, the role should … also be continually reviewing change management practises to spot and recommend areas of service improvement. Also provide administrative support for release management as required. Industry recognised technical qualifications or degree educated. ITIL Foundation v3 or v4 will be advantageous. Previous exposure to ITIL change management service more »
BizTalk or similar. Strong knowledge of the software development lifecycle including ITIL concepts such as changeadvisoryboard (CAB). Business/Technical design documentation skills including business process mapping and writing specifications. Dynamics 365 platform experience and Canvas App development experience would also more »
point and ensure that all support calls escalated, are properly managed which may include providing an immediate but interim workaround Manage the Problem Board and own the resolution for reoccurring incidents. Lead the ChangeAdvisoryBoard supported by the COO and CTO more »
date/accurate records Take ownership of Service and Project Requests to fulfil these whilst maintaining up to date/accurate records Manage Change records alongside issue resolution, infrastructure maintenance and improvement initiatives, whilst attending the weekly ChangeAdvisoryBoard where needed more »
Travel across all South WestLondon ICB sites (including GP surgeries and clinics) will be required. About us NHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined … of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth. Each ICS consists of two statutory elements: an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services an Integrated Care Partnership (ICP): the broad alliance of organisations … access; enhance productivity and value for money and; help the NHS support broader social and economic development. NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better more »