10 of 10 Chat Support Jobs in London

Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with … Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google … Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify More ❯

the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯

the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯

the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯

Programmatic Ads Specialist-JP, Advertising, Support Products & Services (SP&S) Job ID: Amazon (China) Holding Company Limited The Support Products & Services (SP&S) team is looking for a Japanese-speaking solutions-oriented and customer obsessed Programmatic Ads Specialist (PAS) to help China and Japan-based advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues … a timely manner, utilizing existing Standard Operational Procedures (SOPs) and your digital advertising knowledge. A successful PAS will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can … products and recognize when there are operational gaps that require leads or managers to help address them. Key job responsibilities Key job responsibilities - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to More ❯

Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across the UK. We … operations and customer engagement- in a small, ambitious team where your voice genuinely shapes how we scale. What You'll Do Engage with customers through various channels, including email, chat, and phone. Respond to customer queries promptly, demonstrating a solid understanding of our products. Follow up with customers to ensure their queries/questions/issues are resolved. Identifying … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk software and More ❯

Programmatic Advertising Specialist , Advertising, & Account Management The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to … performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge. A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills … products and recognize when there are operational gaps that require leads or managers to help address them. Key job responsibilities Key job responsibilities - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to More ❯

email marketing, social media advertising, and multi-channel content strategy AI-Enhanced Marketing Proficiency: Hands-on experience using generative AI and large language models (LLMs) such as ChatGPT to support content creation, campaign ideation, and performance optimisation. Prompt Engineering for Brand-Aligned AI Output: Skilled in crafting effective prompts and structuring data to guide AI outputs aligned with brand … hours -20 days working abroad -Salary sacrifice company car scheme -Externally run sales training aligned to your objectives -Pension -Health Insurance -Cycle to work scheme -Dental -Mental Health wellbeing Support ‍ Our Core Values: https://www.vixio.com/vixio-values More ❯

email marketing, social media advertising, and multi-channel content strategy AI-Enhanced Marketing Proficiency: Hands-on experience using generative AI and large language models (LLMs) such as ChatGPT to support content creation, campaign ideation, and performance optimisation. Prompt Engineering for Brand-Aligned AI Output: Skilled in crafting effective prompts and structuring data to guide AI outputs aligned with brand … hours -20 days working abroad -Salary sacrifice company car scheme -Externally run sales training aligned to your objectives -Pension -Health Insurance -Cycle to work scheme -Dental -Mental Health wellbeing Support ‍ Our Core Values: https://www.vixio.com/vixio-values More ❯

email marketing, social media advertising, and multi-channel content strategy AI-Enhanced Marketing Proficiency: Hands-on experience using generative AI and large language models (LLMs) such as ChatGPT to support content creation, campaign ideation, and performance optimisation. Prompt Engineering for Brand-Aligned AI Output: Skilled in crafting effective prompts and structuring data to guide AI outputs aligned with brand … hours -20 days working abroad -Salary sacrifice company car scheme -Externally run sales training aligned to your objectives -Pension -Health Insurance -Cycle to work scheme -Dental -Mental Health wellbeing Support ‍ Our Core Values: https://www.vixio.com/vixio-values More ❯