4 of 4 Critical Success Factor Jobs in London

Senior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations London, UK Full time Posted 3 Days Ago Job Requisition ID: JR546 About Us Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company … s Automation Success Platform is powered with specialized AI, generative AI, and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service, and accelerate … its vision to fuel the future of work by unleashing human potential through AI-powered automation, learn more at . The Sr. Customer Success Manager is focused on ensuring our customers' success in the UK, driving growth and adoption of our technology, boosting renewals, and gleaning More ❯

to minimize impact to service availability Attends post implementation meetings to collect improvement suggestions for future releases. Responsible for the compliance to client Critical Success Factors/KPIs associated with the Release Co-Ordinator function. Education & Experience: Bachelor's degree in IT, Computer Science, Business, or … functional teams and stakeholders. Strong communication and interpersonal skills to develop and maintain stakeholder relationships. Ability to manage escalations and resolve conflicts efficiently. Critical thinking and problem-solving abilities for managing release risks and back-out plans. Strong attention to detail and documentation management throughout the release lifecycle. More ❯

activities, schedules, budgets and deliverables. Identifies needed resources for projects, defines and assigns major project roles. Creates project charters to identify project scope, critical success factors, risks, etc. Manages the project work plan and holds the team and project resources accountable to variances in budget and More ❯

and proactively manages client satisfaction, becoming a trusted advisor and escalation point. Key Responsibilities : Ensure SLA/KPI adherence and align them with critical success factors (CSFs). Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal … and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with company culture, motivate teams, celebrate milestones, and share success stories. We'll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career. We … life insurance Flexible/hybrid working options What we're looking for Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with More ❯