1 to 25 of 38 Remote/Hybrid Customer Engagement Jobs in London

looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement!Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands-on system ownership, problem-solving … acting as the link between technology and business teams in a fast-moving collaborative setting. Responsibilities Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system ...

client is looking for an experienced Oracle Applications Developer to support a broad range of Oracle application development, enhancement and support activity across customer engagement, finance, HR and wider enterprise systems. This is a hands-on technical role suited to someone with strong Oracle development experience … Oracle Forms, Oracle Reports and BI Publisher. Support configuration, extensions and integrations across Oracle applications and connected systems. Work across multiple functional areas, including customer engagement, finance, HR and wider enterprise processes. Contribute to the full development lifecycle, including analysis, design, build, testing, deployment and post-go-live ...

title: Product Manager - Customer App Contract: 6 Months Location: London (Hybrid - 3 days onsite; X2 days remote) The Role We are looking for an experienced Product Manager with strong app experience to support the ongoing development and optimisation of a large-scale customer-facing retail app used … deliver value in a fast-paced environment. Please note: Candidates must have a minimum of 3 years' Product Manager experience working on a customer-facing app. Experience within retail or consumer digital products is highly desirable. What You'll Be Doing Managing product initiatives across a customer-facing ...

based end-user is looking for a Senior D365 CE Business Analyst/Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate. This is a fully remote role, open to UK-based candidates only. The business operates in a fast-paced, process … environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape how D365 CE supports the wider organisation. This would suit someone ...

Team The Business Analyst Team sits within the Project Management Office, supporting all verticals of Global Business Systems (GBS)-including Fulfilment Solutions, Finance & Reporting, Customer Engagement Solutions, and Procure to Pay. As part of SN Technology, GBS partners with teams across all divisions of Springer Nature to implement … acceptance, including defining acceptance criteria, supporting testing activities and confirming outcomes meet business needs. Actively manage stakeholder relationships, facilitating workshops, reviews and structured engagement to achieve shared outcomes. Contribute to business process improvement, identifying opportunities to streamline, standardise or enhance ways of working. Support demand management by analysing requests ...

chance to help build a market almost from scratch. This is one of them. A high-growth SaaS company in the CRM/customer engagement space is scaling its UK&I enterprise team after a major funding round and huge global growth. Their platform sits across email … WhatsApp, chat and marketing automation — helping businesses manage customer engagement at scale through one unified platform. The business already has serious global traction, but the UK enterprise team is still relatively small, making this a rare opportunity to combine the backing and stability of a scaled company with ...

Customer Success Manager you will ensure that new customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

unique. The Field Marketing Manager UKI is responsible for leading, developing, and executing regional account-based field marketing strategies that drive pipeline growth, customer engagement, and revenue impact across Unit4’s priority verticals: Not-for-Profit, Professional Services Organizations, Public Sector, and Higher Education . This role operates … matrix organization and partners closely with Sales, Business Development, Global Marketing, and other stakeholders to ensure unified go-to-market execution across the full customer journey—from awareness and engagement through pipeline creation, acceleration, and expansion. Operating with a One Team mindset, this role balances strategic planning with ...

+ Benefits A rapidly scaling consumer technology business operating in the digital entertainment space is hiring a Senior Analyst to help drive customer, product, and commercial decision-making through data. This is a highly commercial analytics role working closely with Product, CRM, Growth, Trading and Commercial teams to deliver … actionable insight across customer behaviour, retention, engagement, experimentation, and performance. The company is experiencing significant growth following recent investment and offers strong progression opportunities alongside high visibility across the organisation. What you'll be doing: Partnering with cross-functional stakeholders to solve commercial problems through data Analysing customer ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

Immediate Start Available I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services. What we’re looking for The right Agentforce Business Analyst … should have: • Experience working with Salesforce (Service Cloud/Agentforce preferred) • Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement • Experience analysing customer journeys, conversational data and operational performance • Understanding of AI-driven solutions, digital engagement platforms or conversational tools • Ability to communicate with ...

South Region Location: Hybrid – London/Camberley/Brighton Salary: £65,000 + Bonus + Company Car + Benefits We’re looking for a customer-focused IT Presales Consultant to join a growing MSP supporting SMB customers across the South. This is a customer-facing presales role focused … Managed Services . This role is ideal for someone from an MSP or IT Services environment looking to develop further within presales, consultancy and customer-facing solution design. Please note: this is not a hands-on implementation role. Key Responsibilities Support Sales teams on customer opportunities across ...

practice. This role offers the opportunity to work on large-scale transformation programmes, supporting a wide range of organisations in enhancing and modernising their customer engagement capabilities. You will collaborate with multidisciplinary teams to design and deliver solutions using Microsoft Dynamics 365, either as standalone CRM implementations … functional or equivalent) are highly desirable Working Environment This role offers a flexible working model, combining remote work, office collaboration, and occasional client site engagement depending on project needs. Additional Considerations All employees are expected to comply with applicable legal, regulatory, and organisational policies, including areas such as data ...

backlog prioritization and release schedules, extending into continuous improvement as both needs and the solution landscape evolves Facilitate technical problem-solving across commercial operations, customer engagement, and forecasting/planning domains Ensure integration with existing data infrastructure and reusable components for common commercial patterns (e.g., customer ...

ensuring they have the knowledge, skills, and tools to excel in a competitive market. Your expertise will directly translate into improved sales outcomes, enhanced customer experiences, and a more confident, effective sales force. Join a leading technology company dedicated to empowering businesses with innovative solutions. This organization … forefront of its industry, constantly evolving to meet the needs of a diverse global customer base. They are seeking a passionate individual to elevate their sales capabilities and drive continued success. This is a hybrid contract, offering £223.10 per day - 37.5 hrs/week - (PAYE). This role ...

Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply ...

global clients coming on board and increased investment from a recent acquisition, you'll step into a role where data-driven thinking genuinely shapes customer experience on an international scale. The Company They are an established CRM agency with decades of experience delivering cutting-edge customer engagement … broader reach, and new opportunities for strategic innovation. The Role As Senior Data Strategist, you will sit at the intersection of data, technology, and customer experience, using insights to shape high-impact CRM strategies across a varied client portfolio. You will: Develop targeted CRM strategies grounded in robust data ...

enhancement of its direct-to-consumer (D2C) business through improving conversion rates across its digital platforms. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. What does the job involve? Conversion Planning: Develop testing roadmap alongside the Experimentation … Manager, ensuring that customer outcomes associated with experimentation are in line with our regulatory obligations. Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal ...

security clearance – candidates without current clearance must be eligible and willing to undergo vetting. The Role You will take end-to-end ownership of customer-facing project delivery, managing scope, schedule, risk, and stakeholder relationships from award through to transition to service. With a growing pipeline of both live … high-visibility role working directly with senior leadership daily. Key Responsibilities Lead delivery of multiple concurrent projects to time, budget, and quality Manage customer engagement and project documentation throughout the lifecycle Identify and manage risk, contract deviations, and change Work cross-functionally with sales, engineering, and service management ...

Developer, Dynamics 365, Power Platform Strong hands-on experience with Microsoft Dynamics 365, Power Automate Flow, and Power Pages. Strong background in Dynamics 365 Customer Engagement. In depth experience building Custom Business Apps (Power Apps) Experience with SQL Server and Azure cloud environments. Practical experience with Power Automate … independently. Excellent stakeholder management experience Role and Responsibilities for the Microsoft Dynamics 365 Developer, Dynamics 365, Power Platform Design, customise, and maintain Dynamics 365 Customer Engagement solutions. Build and support workflow automation using Power Automate. Manage and enhance multiple Power Apps Portals, with additional portals planned. Build ...

Senior Analyst (Customer/Growth Analytics) UK (Fully Remote) Up to £90,000 + strong benefits We are working with one of the UK's fastest-growing betting & gaming platforms, on a key hire within their Analytics team. Backed by a recent $30m Series C, they're scaling quickly … Product, CRM, Growth, and Commercial teams to shape decision-making and drive performance. The role: Partner with stakeholders across Product, CRM, Growth & Commercial Analyse customer behaviour, retention, churn, LTV, and lifecycle performance Translate ambiguous problems into structured analysis and insight Support CRM and customer engagement strategy Deliver ...

solving skills and a collaborative approach. You will have experience providing 2nd and 3rd line support for enterprise systems, ideally including Microsoft Dynamics 365 (Customer Engagement) and the Power Platform. You will be confident troubleshooting incidents, carrying out root cause analysis, supporting integrations, and maintaining system performance … will be comfortable configuring and enhancing applications to meet evolving business needs, supporting upgrades and releases, and contributing to continuous improvement. Strong stakeholder engagement skills are essential, as you will work closely with colleagues across the organisation and external suppliers. You will also have an understanding of information security ...

Lead Data Scientist England £450-£480 Outside IR35 Remote The Company They are a specialist organisation working at the forefront of AI-driven customer engagement. Their focus is on enabling highly personalised, real-time decisions across digital channels using advanced analytics and machine learning. The business combines deep domain … models on cloud platforms such as AWS, GCP, or Azure. * Proven ability to communicate complex technical concepts to non-technical audiences. * Experience with Pega Customer Decision Hub and Adaptive Decision Manager in production environments is highly desirable. * Exposure to real-time decisioning, customer engagement, or personalisation ...

insights, and strong relationship management. You will play a key role in developing account strategies, identifying growth opportunities, and delivering impactful solutions that support customer success and revenue growth. Key Responsibilities Act as a strategic partner to clients, helping them leverage technology and data to improve customer engagement ...

KOKOs Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires … journeys that supports the wider business in adopting and maximising Salesforce capabilities.. Role and responsibilities Platform Development & Configuration Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS Develop and maintain dynamic email templates, Cloud pages and personalisation logic ...