1 to 25 of 71 Remote Customer Engagement Jobs in London

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: £50,000 – £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you ll be focused on expanding our EMEA customer base by identifying and winning new business customers.? Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

providing member-relevant offerings Knowledge, Skills & Abilities Strong and proven experience in product or category management, especially for products tied to products areas like social and professional networks, community engagement, or customer engagement Highly commercial and numerate, able to build commercial models and conduct the required analyses to make informed data driven product decision especially regarding the … viability of potential products/services Can operate in an agile format, build prototypes, iterate, and update based on market and member/customer feedback Experienced working within a private equity environment, ability to operate a pace, understand the importance of impact and driving outcomes for customers Highly organised, able to develop strong go-to-market and project plans More ❯

on Experience + Bonus + Benefits About the Company We're talking about a forward-thinking consumer finance business, delivering products that genuinely put customers in control. Innovative. Ethical. Customer first. No jargon. No unnecessary complexity. Just fair, transparent lending and smart, data led decision making. If you like the sound of shaping strategies that make a real difference. … ........ Read On. The Role We're looking for a commercially minded Senior Analyst to join a collaborative analytics team, working at the heart of customer engagement and portfolio performance. The opportunity sits within an Existing Customer Management' analytics environment. This is a hands-on, data-driven role where you'll shape strategies that deepen customer relationships, improve profitability, and reduce losses, all while keeping customer outcomes front and centre. Expectations Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. Take a test and learn' approach, challenging the status quo to find More ❯

Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Loyalty or Retention Analyst in the Customer Growth Analytics team, you'll work closely with stakeholders across CRM, Lifecycle Marketing, Digital, and our Loyalty Programme to deliver high-quality dashboards and insights that improve customer engagement, retention, and lifetime value. You'll act as a trusted analytics partner—supporting campaign planning, analysingprogramme performance, and surfacing insights that shape personalised customer journeys. The Role Partner with CRM and Marketing teams to analyse customer segments, triggers, and behaviours that influence retention and reactivation. Support the Loyalty Programme team with insights into member engagement, tier behaviours, benefit usage, and strategic KPIs. Build dashboards in Metabase that clearly communicate retention metrics, loyalty performance, and customer value trends. Write clean, efficient SQL to transform and extract data from large datasets across marketing, transactions, and customer interactions. Contribute to campaign measurement, A/B test design, and post-campaign analysis in partnership with Lifecycle More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ........ Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ........ Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

to cover a key maternity leave. This is a rare opportunity to take on a role that’s both strategic and hands-on , with a sharp focus on driving customer engagement and growth across the DACH region (Germany, Austria, Switzerland) and the UK. The Role You’ll own and execute multi-channel engagement lifecycle programmes across email … integrated marketing to deliver high-impact campaigns. Analyse campaign performance, generate insights, and recommend actionable improvements. Manage budgets, forecasts, and performance reporting. Run A/B testing to enhance engagement and conversion across the customer journey. What We’re Looking For Fluent German & English – essential for the DACH market focus. Minimum 5 years’ experience in CRM or digital More ❯

in line with UK Go-to-Market (GTM) Strategies. The role will primarily be focused on supporting activity within the Pre-sales and bidding space. Through pragmatic, effective and customer focused presales, the role holder will contribute to targeted growth across our GTM. Working as part of the Netcompany GTM team the Data & AI Pre-sales Lead will support … all aspects of presales customer engagement, including exploratory meetings, workshops, bids, and overall account strategy discussions. They will be able to demonstrate and document all aspects of Netcompany focused solutions and so requires a broad technical understanding across Data & AI, Cloud, Solution Architecture, Data Engineering/Science/Governance and DevOps or DataOps, leveraging our capabilities and expertise … of Netcompany and supports lead generation, working with colleagues in Products & Marketing, and external lead gen agencies as appropriate Identify & propose new/refined Netcompany propositions based on market & customer needs analysis Provide feedback internally on customer needs and requirements Maintain an overall understanding of the technical and commercial developments within the markets in which Netcompany operate Maintain More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯