22 of 22 Remote/Hybrid Customer Engagement Jobs in London

looking for an experienced D365 Contact Centre Specialist to take a leading role in shaping and enhancing our client's customer engagement and contact centre capability. This is a permanent position with hybrid working across London and the Midlands, and open to candidates who prefer to work mostly … wider business goals. Drive the integration of omnichannel capabilities — including email, voice and live chat — working closely with relevant teams to deliver smoother customer journeys. Oversee and coordinate the configuration and optimisation of Teams Telephony to support reliable, unified communications across the organisation. Leverage Azure Communication Services to support ...

client is looking for a Client Support Specialist to join their team.This is a Homebased role Looking for someone with strong admin skills, customer service skills.Sales skills an advantageConfident on the phone, telesalesIT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses … from T1 to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success ...

London) Initial contract through end of 2026 We're looking for an experienced Senior Product Owner (Microsoft Dynamics 365 CE) to support a major customer transformation programme. This Outside IR35 contract offers long-term delivery work and hybrid working, with 1-2 days per week onsite in London. … lead the product direction for Dynamics 365 Customer Engagement , working closely with business stakeholders and delivery partners to implement customer service and sales capabilities as part of a wider CRM and Martech transformation. Key Responsibilities Own and prioritise the Dynamics 365 CE product backlog Strong hands ...

Title: Senior Consultant - Data Science (Customer Data) Salary: £60,000-£70,000 + ~£4,000 bonus Location: Hybrid (UK-based) Type: Permanent About the Role We're hiring a Senior Consultant - Data Science (Customer Data) to join a global consultancy that fuses data science, creativity, and strategy … help leading brands enhance customer engagement through intelligent data solutions. You will play a key role in delivering advanced analytics and AI-driven insights within customer and marketing contexts. This is an exciting opportunity to combine technical excellence with consulting impact across major clients and industries. What ...

Responsibilities Design and implement complex Dynamics 365 and Power Platform solutions within agreed project scope Develop, customise, and support Dynamics 365 (Sales and Customer Service) solutions Build scalable model-driven apps, canvas apps, and Power Automate flows aligned to agreed architectures and patterns Develop custom plugins, workflow activities … delivery timelines and quality expectations Actively contribute to agile delivery practices and continuous improvement initiatives Required Skills & Experience Strong experience with Microsoft Dynamics 365 (Customer Engagement) solution design and customisation Solid Power Platform experience including model-driven apps, canvas apps, Power Automate, and Power Pages Hands-on Dataverse ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

global clients coming on board and increased investment from a recent acquisition, you'll step into a role where data-driven thinking genuinely shapes customer experience on an international scale. The Company They are an established CRM agency with decades of experience delivering cutting-edge customer engagement … broader reach, and new opportunities for strategic innovation. The Role As Senior Data Strategist, you will sit at the intersection of data, technology, and customer experience, using insights to shape high-impact CRM strategies across a varied client portfolio. You will: Develop targeted CRM strategies grounded in robust data ...

where youll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. Youll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered all while growing your own skills in a fast-moving and innovative field. What … Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting ...

Senior Software Implementation Consultant with solid experience configuring software applications or systems for customer requirements (ideally with an interest in AI for solution development) is sought on a remote basis by a multi award international InsurTech based near London. This organisation develops low code solutions that allows global financial … background in application & system engineering, software development or technical change and release - Any experience working within insurance would be a plus - Excellent communication and customer engagement skills - JSON file format understanding - A real passion for AI and implementing into business applications - This Senior Software Implementation Consultant will receive ...

pricing, and marketing capabilities. Data is central to their strategy, and they continue to invest heavily in analytics to drive smarter decision-making, stronger customer engagement, and commercial growth. The Role You will lead a team of marketing and market analytics specialists, with responsibility for: * Driving ...

days holiday + bank holidays, your birthday off, Christmas office shutdown, and a HealthShield employee cash plan including dental Growth & development: Learn across onboarding, customer engagement, and project work, with mentoring and clear opportunities to progress in SaaS. Tools & support: A MacBook and contribution to a home office ...

with technology-enabled learning solutions.They partner with many of the world's most recognisable organisations, helping them achieve measurable improvements in sales performance and customer engagement. The business operates internationally and places strong emphasis on long-term client value, strategic partnership and measurable outcomes. The Role: This ...

supporting customers who utilise Stripe OLTs Security Operations Centre (SOC). You will act as a trusted advisor, combining cyber security expertise with strong customer engagement to ensure services deliver real business value. The Role You will manage a portfolio of SOC customers, providing strategic cyber security guidance … supporting service quality, and working closely with internal SOC teams. The role is hands-on, customer-facing, and suited to someone comfortable engaging with senior stakeholders. Key Responsibilities Build and maintain strong relationships with SOC customers Deliver regular service reviews and Quarterly Business Reviews Act as an escalation point ...

responsible for network segmentation and Zero Trust initiatives across on-prem and hybrid cloud environments. This role owns architecture decisions, enforcement strategy, and senior customer engagement for a large enterprise environment. Your Responsibilities (Up to 10, Avoid repetition) Act as Network Security Design Authority for segmentation and Zero … traffic controls. Lead Guardicore Illumio transition and future-state architecture. Drive segmentation standards, governance, and operational handover. Serve as primary technical interface to senior customer stakeholders. Manage escalations related to enforcement, legacy dependencies, and risk trade-offs. Act as a Subject Matter Expert (SME) in analyzing and visualizing "application ...

term contract Our client is a globally recognised, digitally led consumer organisation operating multiple premium brands at scale. Ongoing investment in e-commerce and customer engagement platforms has created the need for additional front-end capability to support delivery across several high-traffic digital environments. This contract opportunity … arisen to bolster capacity during a period of sustained platform development, ensuring customer journeys remain seamless, performant and visually consistent across brands. The Front End Developer will contribute directly to the build and optimisation of customer-facing web experiences, working closely with UX, product and engineering teams ...

fast-scaling data and machine learning function, working at the intersection of AI engineering, product innovation, and advanced analytics. You will help deliver customer-facing AI features, internal automation, and traditional ML models within a modern cloud environment. The Company They are a rapidly growing consumer brand and technology … this is a place where your work will have a clear and visible impact. The Role Build and deploy AI and ML models across customer-facing and internal product areas. Contribute to conversational AI and generative AI features that enhance customer engagement. Support traditional ML projects including segmentation ...

region. One of the first pivotal London hires is the Forward Deployed Engineer This is a software engineering role with an embedded-with-customer edge. You’ll contribute to product development, integrate complex data, build custom tools, and work shoulder-to-shoulder with customers to enable them to accomplish … their goals in the product. An FDE's success is measured by customer outcomes. Position Location: London Job Description As a Forward Deployed Engineer you will be a pivotal force, directly applying your technical expertise to ensure the company’s customers succeed with the platform and achieve their mission ...

rata (FTC). This is an exciting opportunity to drive a global MarTech transformation at scale. You will be central to implementing customer journeys across a complex multinational organisation, working at the heart of a modernised marketing function that values innovation, wellbeing, and performance. The Company They … their marketing ecosystem. Over recent years they have invested heavily in new technologies, shifting from traditional content delivery to advanced analytics and modern customer engagement. The culture is collaborative, people-focused, and known for strong leadership, flexibility, and a progressive approach to work. With operations across multiple markets, they ...

closely with the AWS team locally and globally - they continue to refer more and more of their customers to us if and when the customer requires AWS consulting expertise. The role In the role you will work on a variety of projects, including, but not limited to: Modernizing … remediating High-Risk Issues. Migrating Linux and/or Windows workloads from either on-premises or other cloud providers to AWS. Refactoring multi-tenanted customer applications deployed in a single AWS account into an AWS Organization made up of multiple AWS accounts. Customer engagements are typically less than ...

timely data. Collaborate with marketing, operations, and product teams to deliver world-class partner experiences. Stay current on market trends, competitor activities, and end-customer needs to maintain a competitive edge and to build value-based relationships with reseller partners. Ensure operational excellence, such as disciplined CRM usage What … software marketplace and reseller ecosystem. Core Skills Strong commercial acumen, negotiation, and communication skills. Experience with channel sales, vendor management, and enterprise customer engagement. Experience with both long tail software sales and enterprise reseller engagement. Proficiency with CRM systems and sales reporting tools. Preferred Qualifications Bachelors degree in business ...

consulting environment delivering complex enterprise cloud and infrastructure solutions. This position suits a senior technical professional who combines strong infrastructure expertise, consulting capability, stakeholder engagement, and pre-sales involvement , acting as a trusted advisor to customers at all levels. The Role You will provide technical leadership across customer … teams while helping shape cloud solutions and services aligned with business objectives. Key responsibilities include: Providing technical leadership to multi-disciplinary engineering teams delivering customer projects Acting as a trusted advisor to stakeholders, translating complex technical challenges into clear management-level insights Engaging business stakeholders and end users ...

like Marriott International and Hilton. The platform combines card issuing, payments infrastructure, and embedded loyalty to help partners unlock new revenue streams and deepen customer engagement. I am looking for a hands-on senior engineer who can: - Architect and scale backend services in Node.js - Lead development of a React … Native app (iOS & Android) - Own technical direction across projects - Mentor engineers and champion best practices - Collaborate cross-functionally to deliver seamless customer experiences If you’re passionate about clean code, scalable systems, and building impactful fintech products in a collaborative, in-person environment, let’s connect. ...