1 to 25 of 46 Remote Customer Engagement Jobs in London

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

This role would suit someone who is comfortable with Braze and has experience in creating and implementing customer engagement campaigns in retail or subscription-based businesses, in particular. Are you confident in delivering end-to-end multi-channel CRM campaigns, including personalised website user journeys, and automated email, SMS, and lifecycle campaigns that drive and maintain sales and … subscriptions? Our award winning media client is seeking a Marketing Automation & CRM Manager . You will support the building and execution of the CRM and customer lifecycle programmes for a new product launch. About the Client The company invented and holds a patent for mass interaction TV events. It currently runs the votes for Love Island, Britains Got Talent … will act like a mini business in its own right. About this role : As the Marketing Automation Manager , you will support the building and execution of the CRM and customer lifecycle programmes for a new product launch. The responsibilities of this role are to build and execute the CRM and lifecycle campaigns, ensuring that we maximise initial sales and More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

Job Summary - E xperienced D365 Customer Engagement (CE) Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise customer … of CRM. Configure and customize CRM applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level Role Summary: We are … seeking a skilled D365 Customer Engagement (CE) DevOps Engineer to support the design, implementation, and management of CI/CD pipelines, release automation, and infrastructure for our Dynamics 365 Customer Engagement platform. This role blends DevOps best practices with Microsoft Power Platform knowledge to ensure smooth development, testing, deployment, and monitoring of Dynamics 365 solutions. Key More ❯

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their initiative and … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell activities Establish More ❯

therapies to market faster. Discover more at . About the Team : The Medidata CS3 team is reimagining how we partner with our customers. This role will be a key customer leadership role as we streamline and optimize how we engage with customers. As the lead customer facing role for CS3, you ensure they maximize their value with Medidata … a story with data: Turn information into useful insights and recommendations. Use AI! Figure out how to use Medidata's "AI Everywhere" strategy to solve problems. Speak for the customer: Give feedback to internal teams to help make Medidata better. Define and own Partnership Success : You will craft joint customer success plans that include agreed upon scope, goals … timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention Report out partnership progress, health and risks to the Medidata executive leadership team using quantitative and qualitative inputs. Product & Design Best Practices : Facilitate workshops with customers on industry best practices, including governance, trial design, adoption and platform evolution and maturity Customer More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

a strategic Head of Data & Insight to join a major UK charity and lead a talented team through a period of transformation, restructuring, and digital innovation. You'll shape customer engagement strategies, optimise supporter journeys, and ensure data drives measurable impact across multiple channels, helping the organisation achieve its ambitious goals. The ideal candidate will have experience leading … data, insight, or analytics teams, with a strong understanding of customer journey mapping, digital engagement, and stakeholder management. Knowledge of data structures, databases, and analytics tools is essential, with experience in email marketing platforms a What we're looking for: Leadership experience in data, insight, or analytics teams Proven experience in customer journey mapping and digital engagement More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics 365 CE More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You'll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch … office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a … dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer More ❯

the Salesforce ecosystem - including Marketing Cloud, Data Cloud, Agentforce, Sales, Service,S Slack, Sustainability Cloud and Experience Cloud - this is a rare opportunity to shape the future of digital engagement for millions of customers across global markets. This is a high-impact, strategic role that will put you at the forefront of marketing innovation and data transformation, working alongside … of the end-to-end architecture, design, and delivery of Salesforce Marketing Cloud, Data Cloud & Agentforce across the global Salesforce estate. You will play a key role in ensuring customer data is unified, actionable, and powering personalised multi-channel journeys. You'll work closely with internal stakeholders, global marketing teams, technical architects, and SI partners to drive best-in … class customer engagement and data-driven marketing strategies. Key Responsibilities Lead the design and delivery of Salesforce Marketing Cloud, Agentforce and Data Cloud solutions within a complex greenfield implementation. Define scalable customer data strategies and ensure effective integration with Data Cloud (formerly Genie/CDP). Collaborate with technical architects, developers, and marketing stakeholders to design and More ❯

the Salesforce ecosystem - including Marketing Cloud, Data Cloud, Agentforce, Sales, Service,S Slack, Sustainability Cloud and Experience Cloud - this is a rare opportunity to shape the future of digital engagement for millions of customers across global markets. This is a high-impact, strategic role that will put you at the forefront of marketing innovation and data transformation, working alongside … of the end-to-end architecture, design, and delivery of Salesforce Marketing Cloud, Data Cloud & Agentforce across the global Salesforce estate. You will play a key role in ensuring customer data is unified, actionable, and powering personalised multi-channel journeys. You'll work closely with internal stakeholders, global marketing teams, technical architects, and SI partners to drive best-in … class customer engagement and data-driven marketing strategies. Key Responsibilities Lead the design and delivery of Salesforce Marketing Cloud, Agentforce and Data Cloud solutions within a complex greenfield implementation. Define scalable customer data strategies and ensure effective integration with Data Cloud (formerly Genie/CDP). Collaborate with technical architects, developers, and marketing stakeholders to design and More ❯

Interim Director, Customer Experience Analytics Role: Interim Cx Analytics Director Client: Major Pharmaceutical Organisation Location: London hybrid - 2-3 days per week onsite Duration: Initially to end of December 2025, scope to extend 6 months. A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will lead the … vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making. Key Responsibilities Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams. Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights). … Partner with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement. Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions. Act as product owner for select analytics tools, ensuring adoption and value delivery. Build and manage a network of third-party partners to deliver projects and ongoing operations. Bring More ❯

ABOUT THE COMPANY A leading global fintech business with over 20 million users worldwide is data-driven, design-led, and committed to building innovative technology that drives customer engagement and growth! THE ROLE As CRM Technology Manager (Braze Specialist), you will be involved in the following: Support the migration of multiple markets from legacy platforms into Braze. Manage … Unlock and roll out new Braze features (e.g. Content Cards, In-App Messaging, AI Catalyst). Build and maintain HTML/CSS/Liquid templates for scalable, high-quality customer comms. Champion data-driven segmentation, personalisation, and campaign optimisation. Train and enable CRM teams across global markets to self-serve effectively. Act as the subject matter expert for Braze More ❯

role (3 days in the London office, 2 days from home). The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. Youll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities Manage and … execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning insights into … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

role (3 days in the London office, 2 days from home). The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. Youll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities Manage and … execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning insights into … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

hybrid role (3 days in the London office, 2 days from home).The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. You’ll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities Manage … and execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning insights … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

hybrid role (3 days in the London office, 2 days from home).The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. You’ll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities Manage … and execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning insights … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

business is creating a brand-new senior role to lead the integration and optimisation of Salesforce and HubSpot. This position will be central to shaping how the company manages customer data, enabling sales, marketing and finance teams to operate effectively through world-class CRM platforms. The Role Lead the implementation, optimisation and governance of Salesforce & HubSpot. Manage a team … Sales, Marketing, Finance, and Technology. Oversee data quality, integrity, governance, and compliance within CRM platforms. Manage vendor/partner relationships, contracts, and budget. Align CRM strategy with business growth, customer engagement and operational efficiency. About You Senior-level CRM platform management experience (Salesforce essential, HubSpot desirable). Background in complex B2B environments; events/media experience is an … link CRM capability to revenue growth. Hands-on knowledge of data quality, governance and compliance. Proven track record of managing teams and driving adoption of CRM platforms. Excellent stakeholder engagement across technical and commercial functions. Why Apply? Chance to build a new CRM function from the ground up. Hybrid London-based role with high visibility across the business. Competitive More ❯

for a high-profile end user. Key Responsibilities: Lead and facilitate workshops with business stakeholders to gather and analyse requirements. Translate business needs into functional specifications for Dynamics 365 Customer Engagement (CE). Configure and customise D365 CE to deliver tailored solutions, including entity modelling, workflows, business rules, and integrations. Collaborate with technical teams and end users to More ❯

offering the opportunity to make a real impact in a dynamic and supportive environment. Key Responsibilities: Engage with qualified B2C leads to convert opportunities into sales Deliver persuasive and customer-focused sales pitches and presentations Liaise directly with clients, providing advice, solutions, and excellent service Understand customer needs and tailor recommendations to maximise value Manage the full sales … cycle from enquiry through to closing the deal Maintain accurate records of client interactions, sales pipeline, and performance targets Contribute to sales campaigns, promotions, and events to drive customer engagement Provide regular feedback and insights to the wider sales team and management Requirements: Proven experience in B2C sales, retail, or consumer-facing business development Strong communication, presentation, and … influencing skills A customer-first mindset with the ability to build trust and rapport quickly Highly motivated and target-driven with a track record of hitting or exceeding sales goals Confident in managing negotiations and overcoming objections What We Offer: Monday to Friday work schedule Hybrid working model with flexibility for client meetings and home-based work High-quality More ❯