1 to 25 of 41 Remote Customer Engagement Jobs in London

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre/Omnichannel) Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years About the Role Our client, a leading global technology and digital transformation consultancy, is … seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions. This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health. As a Solution Architect, you will play … a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose. Key Responsibilities Lead the design of end-to-end Dynamics 365 CE and More ❯

team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API … and Claude Code. You'll directly coach and develop a team of 5-8 CSMs while maintaining strategic oversight of high-impact customer engagements. This role demands exceptional people leadership combined with deep product knowledge and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You … in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization. Responsibilities: Directly manage and develop a team of 5-8 Customer Success Managers supporting strategic enterprise accounts across all Anthropic products (API, , Claude Code) Coach team members on customer success best practices, including change management and adoption strategies, value More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role is … crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. Requirements A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle … promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities: Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided More ❯

are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team in EMEA. This role will be based in the Greater London area on a remote basis with a … Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive … impact on our customers' businesses. As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business goals. You're an experienced relationship builder, customer advocate and have well developed skills in executing the day-to-day requirements of a CSM. If More ❯

x3 D365 CE Testers needed! Ideally worked in housing.I'm looking for experienced D365 Customer Engagement (CE) Testers to join this project and play a key role in User Acceptance Testing (UAT) for a major housing occupancy solution. You’ll be working closely with stakeholders to validate business processes, ensure system functionality aligns with user needs, and help … resolution.- Ensure testing aligns with business requirements and occupancy-related use cases.- Support go-live readiness and post-implementation validation.Essential Skills & Experience:- Proven experience in testing Dynamics 365 CE (Customer Engagement).- Strong background in UAT testing, ideally within housing or occupancy domains.- Ability to write clear test scripts and scenarios based on business requirements.- Excellent communication and … stakeholder engagement skills.- Familiarity with tools like Azure DevOps, Test Manager, or similar.Further details - Inside IR35- 100% remote - Rate negotiable Desirable:Experience in housing, property, or facilities management systems.If you're interested in applying for this contract role send your CV to More ❯

available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop and implement predictive models to understand … drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test & learn methods to measure CRM initiatives' effectiveness Monitor and optimize model performance through continuous improvement … into clear, actionable insights Create compelling data visualizations to effectively communicate patterns and insights Partner with cross-functional teams to enhance CRM strategies Provide data-driven recommendations to improve customer engagement metrics Skills ? Relevant experience in Customer Marketing Data Science including applied statistics and machine learning techniques (supervised and unsupervised learning, natural language processing, Bayesian statistics, time More ❯

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and adoption of our products and services, with a focus on … Cloud. This role requires a blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI/ML, and excellent communication and problem-solving abilities to assist customers with their cloud … workloads. Database Management: Experience with SQL and NoSQL databases, including database solutions for AI/ML applications (e.g.,vector databases). Experience with enterprise architecture frameworks and methodologies. Responsibilities: Customer Engagement: Partner with sales teams to identify and qualify business opportunities and understand key customer technical objections, with a focus on Generative AI opportunities. Develop strategies to More ❯

data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content … data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our … maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. More ❯

supporting customers and partners. As a member of our small but rapidly growing team, you will wear many hats, providing 2nd/3rd line support, conducting pre-sales/customer demonstrations, and performing onsite rollouts when required. Key Responsibilities: Subject Matter Expertise: Become the subject matter expert (SME) for our VoIP platform and related technologies. Provide guidance and knowledge … systems to customers and partners. Diagnose and resolve technical issues related to VoIP systems, SIP protocols, and network configurations. Maintain accurate and detailed records of support requests and resolutions. Customer Engagement: Deliver exceptional customer service through effective communication and problem-solving. Assist customers with the setup, configuration, and troubleshooting of their VoIP systems. Conduct pre-sales demonstrations … and presentations to showcase our VoIP platform’s features and benefits. Onsite Support and Rollouts: Travel to customer sites as needed to perform installations, configurations, and rollouts of VoIP systems. Ensure smooth and efficient deployment of VoIP solutions, addressing any onsite issues promptly. Collaboration and Flexibility: Work collaboratively with cross-functional teams, including sales, engineering, and customer service. More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

looking to take ownership of a high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex integrations, and deliver automated campaigns … analyse performance and produce clear reporting • Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce, Marketo, Bloomreach) • Strong automation and … lifecycle marketing knowledge • Skilled in segmentation, data analysis, and customer journey mapping • Comfortable with testing frameworks and interpreting results • Understanding of integrations, webhooks and data flows • Excellent communication skills, able to simplify technical concepts • Strong attention to detail and ability to manage multiple projects What We’re Looking For A proactive, analytical, and collaborative professional who can take ownership More ❯

that drive revenue growth, operational efficiency, and smarter decision-making. This is a builder's role. You'll work in a fast-paced, startup-like environment, partnering across sales, customer success, marketing, and operations to identify opportunities, rapidly prototype solutions, and ship production-ready tools that make an immediate impact. Design and build full-stack AI solutions (front-end … back-end, and integrations) to support GTM and internal teams. Develop agentic AI systems that automate complex workflows (e.g., pipeline forecasting, knowledge retrieval, reporting, customer engagement). Engineer data pipelines and integrations with enterprise SaaS platforms (Salesforce, Snowflake, Looker, Jira, Slack, etc.). Leverage GCP or AWS cloud infrastructure to deploy scalable, secure, and cost-efficient solutions. Partner More ❯

Dynamics 365 Customer Engagement (CE) Specialist UK based, Remote role! Role Overview Seeking a hands-on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE … initiatives with regional and global strategic goals. Support communication between business teams and global IT. Dynamics 365 CE Management Oversee functional and technical aspects of D365 CE (Sales, Marketing, Customer Insights). Collaborate with global and offshore teams on solution design and optimisation. Manage incidents, enhancements, releases, and data quality. Business Process & Project Delivery Translate business requirements into effective More ❯

best-practice delivery standards. Upholding strong quality assurance principles to maintain clean, reliable, production-ready code. Requirements Minimum 4 years’ hands-on experience customising Dynamics 365 CRM (especially Sales & Customer Engagement modules). Proven background implementing business solutions across different technology environments. Solid working knowledge of C# and JavaScript for CRM development. Experience with Power Automate, Power Apps More ❯

in Europe, North America and Asia. We have 4 key capabilities where we support our customers 1. Growth strategy 2. Business model development 3. Go-to-market strategy 4. Customer engagement What makes us a great place to work Competitive salary Discretionary bonus 25 days holiday, plus 8 bank holidays ❤‍Health plan (cash back on dental, physiotherapy and More ❯

forecasting, growth, credit risk, new product development and product analytics. You'll work cross-functionally to deliver insight-driven strategies that optimise performance, drive responsible growth, and put the customer at the heart of decision-making. You'll operate in a fast-paced environment where ideas matter more than hierarchy, and execution beats bureaucracy. Your work will directly influence … how we grow, and how we deliver sustainable value. Your impact Drive promotions & pricing strategy: Develop and optimise promotional and pricing strategies through data-driven analysis and experimentation, balancing customer engagement, growth, price elasticity and profitability while continuously refining approaches based on product performance and scenario modelling. Build deep insight into marketing campaign and conversion funnel performance, identifying … high-calibre analysts, fostering both technical growth and strategic thinking. Build a culture where people seamlessly collaborate across functions, challenge the status quo, and consistently deliver best-in-class, customer-first solutions. Your experience 3+ years of experience in an analytics role in any discipline (e.g. Growth, Credit Risk, Product Analytics, Marketing, etc.) Proficiency in coding - ideally SQL and More ❯

Dynamics 365 Customer Engagement (CE) Specialist UK based, Remote role! Role Overview Seeking a hands-on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE More ❯

from planning through launch to optimisation. Drive growth and adoption across the UK and other EU markets by delivering competitive and innovative savings solutions. Identify new opportunities to deepen customer engagement through automated saving tools and goal-based features. Design intuitive user experiences that simplify complex financial concepts and drive conversion. Ensure product compliance with regulations, collaborating closely … products, with a strong background in fintech. Familiar with savings product mechanics: ISAs, interest rates, instant access vs. fixed term, notice accounts. Deep understanding of the UK market and customer behaviours. Natural collaborator who thrives in cross-functional environments. Proven ability to scale financial products in the UK and the EU. A strategic thinker who can also execute at More ❯

system design (2 hour) If you're a full-stack developer with a passion for AI and are looking for a role that blends hand on working with direct customer engagement and working for a start-up , we'd love to hear from you, apply today. More ❯

our marketing function and looking for a Senior Marketing Manager to lead a small, high-impact team of two. This is a unique opportunity to shape and grow a customer-led, insight-driven marketing function from the ground up. What you’ll do Define and execute a marketing strategy that drives acquisition, retention, and brand strength Lead and mentor … a small team, fostering a culture of creativity and accountability Establish clear processes and procedures to develop and scale the marketing function Build customer-led campaigns that translate insights into measurable impact Bolster the company’s marketing proposition with clear positioning and storytelling Partner with product and commercial teams to align marketing with business growth objectives What we’re … SaaS platform experience , ideally within learning tech or adjacent sectors Proven track record in driving growth — scaling marketing functions and delivering measurable results Strong expertise in insight-led and customer-led marketing approaches Experience in establishing and embedding marketing processes and procedures Ability to balance strategic vision with hands-on execution Collaborative leader who thrives in entrepreneurial, fast-moving More ❯

Proven experience modernising legacy PHP/MySQL applications into GCP-based microservices Skills in Golang Hands on experience with GCP, SpannerDB, and Kubernetes A background in retail, loyalty, or customer engagement platforms is highly desirable Experience delivering clean, scalable architecture A passion for collaborative engineering. Interview Process: 1st stage: Call with the hiring manager 2nd stage: Panel interview More ❯

Proven experience modernising legacy PHP/MySQL applications into GCP-based microservices Skills in Golang Hands on experience with GCP, SpannerDB, and Kubernetes A background in retail, loyalty, or customer engagement platforms is highly desirable Experience delivering clean, scalable architecture A passion for collaborative engineering. Interview Process: 1st stage: Call with the hiring manager 2nd stage: Panel interview More ❯