1 to 25 of 74 Remote/Hybrid Customer Engagement Jobs in London

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into ...

About the Role We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long‐term value … trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Director, Customer Success, to lead our mid-market and upmarket segments at Pleo. This is a transformation role In this role, you'll lead multiple teams ...

joyful places to work and learn, and our tools are designed to support this vision. About the role We are seeking a Schools Customer Marketing Manager to join our Marketing team. This role is focused on driving customer engagement and retention by delivering targeted marketing programmes that … speak directly to the needs of the schools using our platform. You will work closely with Customer Success, Product and Sales to design and execute marketing campaigns aimed at maximising product adoption, renewal rates, and customer satisfaction. Core responsibilities Develop and implement customer marketing strategies focused ...

joyful places to work and learn, and our tools are designed to support this vision. About the role We are seeking a Schools Customer Marketing Manager to join our Marketing team. This role is focused on driving customer engagement and retention by delivering targeted marketing programmes that … speak directly to the needs of the schools using our platform. You will work closely with Customer Success, Product and Sales to design and execute marketing campaigns aimed at maximising product adoption, renewal rates, and customer satisfaction. Core responsibilities Develop and implement customer marketing strategies focused ...

This role is ideal for someone who thrives at the intersection of business transformation, solution architecture, and hands‐on design, bringing together Dynamics 365 Customer Engagement, Power Platform, and enterprise integration capabilities to deliver scalable business solutions. This is not a standalone Power Platform position. You will play … pivotal role in designing and shaping complex solutions across the wider Microsoft ecosystem, helping organisations modernise legacy platforms, consolidate systems, and create seamless customer and operational experiences. Working closely with senior stakeholders, technical teams, and business leaders, you will own solution design from concept through to delivery, ensuring business ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

advisor to customers, helping shape and design enterprise networking, security, and cloud solutions. This is a highly visible role combining technical expertise, commercial awareness, customer engagement, and solution design. You will work with organisations across sectors including enterprise, financial services, telecommunications, media, utilities, and the public sector. … Responsibilities Customer Engagement Engage with customers to understand business drivers, technical requirements, and strategic objectives. Lead discovery sessions, workshops, and technical presentations. Build trusted relationships with technical and business stakeholders, including senior leadership teams. Solution Design Design enterprise-grade networking and security solutions. Develop compelling solution proposals ...

execute go-to-market strategies across a portfolio of market-leading document capture solutions. Create compelling product positioning and value propositions focused on customer outcomes rather than technical specifications. Support product launches, commercial growth initiatives, and portfolio lifecycle management. Drive adoption of hardware, software, services, accessories, and consumables. Sales … Enablement Equip sales teams and channel partners with impactful sales tools, presentations, messaging, and competitive positioning. Develop customer-focused use cases that demonstrate measurable business benefits. Support webinars, campaigns, product launches, and demand-generation activities. Ensure partners can confidently position solutions against competitors. Channel & Partner Development Work closely with ...

European financial institutions, with particular focus on Executive, Product, Commercial, and Strategy leaders. Execute our go‐to‐market strategy, positioning contextual protection as a customer engagement, retention and revenue driver. Grow the Cover Genius brand within the banking and fintech ecosystem through event participation, thought leadership, and industry … highly desirable Strong existing network within European banking, neobank, or fintech ecosystems Additional languages desirable Understanding of digital banking product roadmaps, API integrations, and customer engagement metrics First‐class communication skills, able to present, negotiate and influence at C‐level within financial services organisations Experience with regulated industry ...

European financial institutions, with particular focus on Executive, Product, Commercial, and Strategy leaders Execute our go-to-market strategy, positioning contextual protection as a customer engagement, retention and revenue driver Grow the Cover Genius brand within the banking and fintech ecosystem through event participation, thought leadership, and industry … highly desirable Strong existing network within European banking, neobank, or fintech ecosystems Additional languages desirable Understanding of digital banking product roadmaps, API integrations, and customer engagement metrics First class communication skills, able to present, negotiate and influence at C-level within financial services organisations Experience with regulated industry ...

Senior Customer Success Manager | Enterprise SaaS Location: London (Hybrid) Helping some of the world's most recognised consumer brands maximise revenue, retention and customer engagement through cutting-edge marketing technology. We're partnered with a rapidly growing SaaS business that works with enterprise brands across retail, ecommerce … consumer services, helping them deliver highly personalised customer experiences at scale. As they continue to expand, they're looking for a Senior Customer Success Mana ger to join their UK team and take ownership of a portfolio of strategic enterprise customers. This is a highly consultative role where ...

Manager Role Type: Contract Length: 6 Months Location: Hybrid, London Lever Scott International is partnering with an innovative organisation that is investing heavily in customer engagement, marketing technology and data-driven personalisation. As part of a major expansion within their CRM function, they are looking to appoint … experienced CRM Activation Manager to play a key role in delivering sophisticated multi-channel customer communications. The Role You'll take ownership of CRM activation across multiple digital channels, building audience-led journeys, developing sophisticated segmentation strategies and continuously optimising customer lifecycle programmes. Working closely with marketing, data ...

Customer Success Manager (Sustainability Solutions) Location: United States, United Kingdom, Europe (Remote) About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide … single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. Backed ...

MSSP) is seeking an experienced Cyber Security Project Manager to join its growing delivery function. This role will take ownership of a portfolio of customer-facing cyber security and managed service projects, ensuring successful delivery while maintaining strong stakeholder engagement across customers, technical teams, and business leadership. … successful candidate will be responsible for managing multiple concurrent projects within a mature operational environment, working closely with Security Operations, Engineering, and Customer Success teams. This is an excellent opportunity for a project manager with experience in cyber security, managed services, networking, telecommunications, or IT services environments. Key Responsibilities ...

What you’ll be doing Data Product Strategy & Development Define and own the AI data product strategy and roadmap, driving product-market fit through customer engagement and continuous product improvement Develop scalable metadata, annotation, taxonomy, and dataset solutions aligned with customer needs. Technology & Product Leadership Lead … ensuring resources are aligned to strategic priorities. Shape technology investment and architecture to support future growth. Own product prioritisation, roadmap planning, and delivery execution Customer & Market Engagement Act as the primary product-facing representative to AI customers. Conduct customer discovery sessions to understand training data requirements ...

what we offer. Job Description We are seeking an experienced data analyst to join our CRM Analytics team, supporting both Personal and Business customer segments. As a key member of the Marketing Analytics organisation, you will report to the Senior Manager of CRM Analytics and play a critical role … will help define and execute the measurement framework for CRM initiatives, ensure data quality is top-notch, and provide analytical expertise to truly optimise customer engagement strategies. Your work will directly influence how we acquire, engage, and retain customers by building and running data-driven CRM programs. ...

what we offer. Job Description We are seeking an experienced data analyst to join our CRM Analytics team, supporting both Personal and Business customer segments. As a key member of the Marketing Analytics organisation, you will report to the Senior Manager of CRM Analytics and play a critical role … will help define and execute the measurement framework for CRM initiatives, ensure data quality is top-notch, and provide analytical expertise to truly optimise customer engagement strategies. Your work will directly influence how we acquire, engage, and retain customers by building and running data-driven CRM programs. ...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial … month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like Braze. ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...

prioritization and CISO perspective Understand which failure modes are the biggest problems and prioritise systematically what is most useful to solve for security buyers. Customer engagement and landscape awareness Join customer/prospect calls to understand security needs firsthand and map them onto the threat models … enterprises currently secure coding agents (or don’t), what tools they use (SIEM, DLP, CSPM), and how Watcher fits into their existing stack. Customer‐facing security artifacts Own security questionnaire responses, product security whitepapers, and support for customer pen‐tests. Own technical content of customer‐facing communications ...

+ Bonus + Benefits We're hiring an experienced Product Manager to lead the strategy, roadmap, and delivery of a portfolio of customer-facing technology products, with a particular focus on Digital Shelf, Digital Asset Management (DAM), Product Experience Management (PXM), and data-driven customer platforms . This … interested in candidates from Consumer Goods, FMCG, Retail, Food & Beverage, or Consumer Brand environments who understand the importance of product data, digital content, and customer channels at scale. What You'll Do * Own and deliver product strategy and roadmaps aligned to business priorities * Partner with senior stakeholders to translate ...

global AI narrative, product roadmap, and enablement infrastructure into regionally activated content, training, and field support — ensuring EMEA account executives, solution engineers, and customer success managers can lead substantive AI conversations that drive pipeline and expansion. This is not a generalist PMM role. You will own the intersection … case messaging guides, MCP value narratives, and competitive positioning against regional alternatives. Track enablement adoption through leading indicators including Gong keyword usage, Highspot engagement, and qualitative field feedback on content quality and deal impact. MCP & Platform Extensibility — EMEA GTM Support Support the regional go‐to‐market activation for Smartsheet ...