1 to 25 of 112 Customer Engagement Jobs in London

month Fixed Term Contract Our Customer Engagement Team are looking for a customer orientated professional with knowledge of SIMS (Schools Information Management System) on a 6 month Contract, who has excellent relationship building skills and relishes providing customers with value added systems to help them achieve their … customers from a multitude of angles allowing you to provide the best solutions and support. You will be responsible for managing the post-sale customer relationship, providing guidance and practical support to ensure customers receive a return on investment in our products and services, driving usage and increasing reference … customers' challenges and business priorities to drive increased, confident usage of the SIMS software suite Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage and customer satisfaction Work closely with schools on their MIS, offering support and guidance on key objectives Managing own more »

managing the firm's CRM system, driving seamless user experiences and supporting business goals. This position offers the opportunity to lead CRM strategies, analyse customer data, and collaborate with cross-functional teams to enhance customer engagement and satisfaction. Key Responsibilities: End-to-end ownership of the CRM … strategies to improve user experience and support business objectives. Collaboration with cross-functional teams to align CRM initiatives with overall business goals. Analysis of customer data to identify trends and preferences, driving personalized marketing campaigns. Optimization of CRM processes and workflows to enhance efficiency and effectiveness. Integration of CRM … with other marketing technology platforms. Monitoring and reporting on key performance metrics related to customer engagement and satisfaction. Development of segmentation and targeting strategies to deliver relevant messaging to different customer segments. Essential Skills: Strong CRM experience with platforms such as Salesforce or HubSpot. 3-5 years more »

/bonuses. ( Double OTE ) The role As a key member of the team, the Account Executive role is focused on the expansion of our customer base. You’ll be responsible for identifying and winning new business customers. This is what you’ll be doing, day to day Take responsibility … opportunities and securing contracts with new customers that hit (and ideally exceed) assigned sales quotas and targets. Drive the entire sales cycle from initial customer engagement to close. Manage pipeline coverage to generate own leads in addition to those provided, through daily prospecting via email, LinkedIn and phone. … of relevant domain knowledge and have meaningful conversations with prospects. Draft and deliver winning proposals, working with our technical team where required to address customer requirements. Report on sales activity and ensure the CRM is maintained daily with new business activity, keeping detailed notes on prospect and customer more »

us continue disrupting the industry for the better About the role The Agile Programme Manager at Tecknuovo co-ordinates and manages our portfolio of customer engagements. These engagements are typically highly complex products and services being delivered by one or more teams, at times with a high degree of … risk. Each of these engagements can require a bespoke, iterative and flexible approach to help ensure successful customer outcomes. Working within Delivery as a Agile Programme Manager is incredibly varied and critical for the running of Tecknuovo. The Agile Program Manager helps to set the tone for our approach … environment, effectively visualising work and prioritising the most important or high value tasks. Be commercially aware, support and understand the constraints of any given engagement and help to navigate those constraints. Manage dependencies of varying complexity, working closely with heads of engagement to plan and feed into other more »

we have an accurate view of performance and are in a strong position to identify opportunities. Identify opportunities to improve user journeys and general engagement and then work with product/design to bring improvements to life. Regular reviews of the segmentation model and identification of opportunities to enhance … CRM plans remain pertinent and are executed to the utmost standard. Suggesting viable ideas and solutions that propel business performance forward and enhance the customer experience. Fostering a data-driven mindset within the team and embracing a rigorous test-and-learn methodology for CRM (such as A/B … domains and regions, all the while retaining a thorough understanding of licensing frameworks. Developing a predictor/free-to-play style game to maximise customer engagement and generate new leads. Keeping up to date with the sporting calendar so we can focus on delivering relevant, event-driven campaigns. more »

is a trailblazing digital transformation provider dedicated to helping organizations revolutionize their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on … Participate in go-live cutover exercises ensuring that migrated data is reconciled back to legacy systems Guide projects along through daily communications with the customer or project manager Participate in informal or formal design and architecting sessions with fellow consultants. Desired Skills and Experience: We're seeking a passionate more »

driving marketing initiatives and maximizing the potential of the Salesforce Platform. Your expertise will be instrumental in implementing innovative strategies, optimizing products, and enhancing customer engagement. This role will involve: Lead the implementation and configuration of Salesforce Cloud Solutions Collaborate with cross-functional teams to implement Salesforce Products Provide more »

the next era of financial solutions. Responsibilities of Head Digital Collections & Recoveries Establish a robust digital collections strategy, leveraging cutting-edge technologies for streamlined customer interactions and efficient recovery processes. Design a customer-centric digital debt collection approach, ensuring personalised interactions. When digital engagement falls short, lead … and segmentation strategies, optimising success rates for digital and human-assisted collections efforts. Implement test and control strategies for real-time adjustments, considering changing customer behaviours and economic conditions. Collaborate with cross-functional teams to integrate digital collections initiatives seamlessly, balancing in-house capabilities with external partnerships, debt collection … collection processes, regulations, compliance standards, and experience with various collections outsourcing models. You have a visionary mindset, capable of adapting strategies in response to customer engagement challenges. Your familiarity with debt sale and recovery strategies, including litigation, write-offs, and settlements is essential. You have an excellent understanding more »

is a trailblazing digital transformation provider dedicated to helping organizations revolutionize their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … demonstrate the financial benefits to the client. Maintaining relationships with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support more »

through renewals. Provide account management plans on clients Demonstrating our subscription products to clients via MS Teams or face to face. Providing reporting on customer usage. Developing our opportunity pipeline and maintaining in line with business targets. Developing an extensive knowledge of our subscription portfolio and of our client … s products and services. Tracking/measuring/reporting sales KPIs. Contributing to product development ideas based on feedback and to customer engagement initiatives to support plans to drive product usage. Designing and delivering a sales plan. In order to be successful in this role it's essential more »

efficient delivery of their award-winning programme delivery in the pursuit of domestic and business water efficiency, wastage fixes (low-level plumbing repairs) and customer engagement activity. As a key member of the Water Efficiency Senior Management Team and supported by wider teams across the organisation, you will more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Act as the Subject Matter Expert and technical lead for PTC more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Act as the application Subject Matter Expert with a particular focus more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Act as the Subject Matter Expert and technical lead for PTC more »

Services Manager, you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Regular software maintenance, performance tuning and patching, including some periodic monthly more »

They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue. Role … Primary responsibilities: Answer helpdesk calls Help customer with 1st line issues such as password reset Setup of hardware i.e., printers, mobile phones, desktops, laptops Create email accounts and other cloud services Work as part of projects to rollout anti-virus and other security software where required Creating tickets on … Closing Date Wednesday, 19th June 2024 Start Date Monday, 1st July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Quick learner Ability to work logically Qualifications any subject ---- x3 GCSE more »

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and … all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to more »

to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives. In this role you will have full ownership … in the past with responsibility for budgets in the region of £/€500k to £/€3m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams … can bring together the right group of people to deliver the right solution and play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation Qualifications You will have experience more »

s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a … and managing first year renewals. You’ll be passionate about sharing Ten’s service with the world. A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: Strong communication skills with the ability to build rapport and trust with … to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial more »

CUSTOMER SUCCESS MANAGER needed in LONDON area at a fintech AI STARTUP that is growing like crazy. Will be remote but must be able to see clients 3 - 4 days a week. Up to around GBP 115k base plus 20% target bonus and equity. Chance to be first CS … Must have CS experience at another financial markets technology firm working with hedge funds and/or private equity/credit firms. Key Responsibilities: - Customer Engagement: Build and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs within the organization. Drive … proactive engagement initiatives to anticipate and address customer challenges, ensuring a positive experience at every touchpoint. - Retention and Expansion: Develop strategies and initiatives to maximize customer retention and expansion opportunities. Analyze customer data and feedback to identify areas for improvement and implement solutions to enhance satisfaction more »

performance-based logistics The position will give you the opportunity to lead new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader defence supply chain community. In this position you will be responsible generating revenue from license and … IFS business partnerships as well as new relationships. Prepare, update and own the Key Account Strategy Own the end to end sales process from customer engagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction … performance-based logistics The position will give you the opportunity to direct new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader Indian defence supply chain community. more »

line management responsibilities. Principal accountabilities · Identifies and produces high-level content, including insightful market reporting, in-depth focus pieces and interviews, to drive market engagement and visibility in the battery raw materials/energy transition markets · Helps drive presence and reputation in the battery raw materials/energy transition … to expand · Identifies prices to launch and promote, including determining the specifications, methodology and data submission pool · Works with the broader business to plan engagement and helps lead the Energy Transitions team to engage with market participants and exchanges, leveraging our insight to deliver commodities expertise and knowledge to … required, and helps to ensure all prices produced by reporters meet Fastmarkets’ and its regulators’ rigorous standards · Aligns strategic content with marketing, and across customer interfaces: editorial, events, client presentations and meetings · Burnishes our reputation for market-leading expertise and insight by serving as a brand ambassador at Fastmarkets more »

line management responsibilities. Principal accountabilities · Identifies and produces high-level content, including insightful market reporting, in-depth focus pieces and interviews, to drive market engagement and visibility in the battery raw materials/energy transition markets · Helps drive presence and reputation in the battery raw materials/energy transition … to expand · Identifies prices to launch and promote, including determining the specifications, methodology and data submission pool · Works with the broader business to plan engagement and helps lead the Energy Transitions team to engage with market participants and exchanges, leveraging our insight to deliver commodities expertise and knowledge to … required, and helps to ensure all prices produced by reporters meet Fastmarkets’ and its regulators’ rigorous standards · Aligns strategic content with marketing, and across customer interfaces: editorial, events, client presentations and meetings · Burnishes our reputation for market-leading expertise and insight by serving as a brand ambassador at Fastmarkets more »