3 of 3 Customer Experience Analyst Jobs in London

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with … a core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports … to ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with … a core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports … to ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand More ❯

are able to commute to HQ in London, Chiswick twice per week London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can … we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Customer Experience Analystat SO ENERGY Reporting into our Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join More ❯