1 to 25 of 204 Customer-Centric Approach Jobs in London

commitment to client success. Industry Leadership : We’re recognized experts in 3E Templates, DocuDraft, Datolite Rocket, and Business Intelligence solutions with decades of combined experience. Innovation Focus : Our approach extends the capabilities of Elite and Aderant systems beyond what their creators envisioned, helping firms unlock insights previously trapped in their practice management systems. Global Reach : With team members … As a Technical Consultant, you will be the technical lead on multiple client projects from requirements gathering to go live implementations. You will take a customer centric approach while applying customized, innovative and quality technical solutions. You will work closely with fellow Technical Consultants, Project Mangers and, depending on the project, our Product Development More ❯

colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving More ❯

comply with all policies and standards. Skills and Experience Required: Previous experience of working in an IT Helpdesk/Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP … of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services Strong work ethic with a positive approach and problem-solving skills Posted 10/02/25, views 32 Contact the advertiser: The Maine Group Greener House 66 - 68 Haymarket St James's SW1Y 4RF Tel More ❯

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT More ❯

and more. The scope considers the entire customer journey to identify opportunities for process, communication, and touchpoint improvements. By combining industry knowledge with a customer-first approach, the Senior Regional Customer Experience Manager will drive customer satisfaction, operational excellence, and business growth in their region. What you'll do Develop … success team to align CX efforts with business goals. Recommend customer service standards and guidelines to ensure consistent and exceptional service delivery. Train staff on customer-centric approaches and best practices to foster a customer-focused culture. Monitor and report on KPIs related to customer satisfaction, retention, and loyalty, providing … software, including administrative experience. Strong data analysis skills to interpret customer feedback and metrics. Effective presentation skills for communicating complex ideas. Leadership abilities and a customer-centric mindset. Proven CX management experience, preferably in technical or data center environments. Analytical skills to derive insights from customer data. Customer service skills More ❯

goals Recommending customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations. Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization. Monitoring and measuring key performance indicators (KPIs) related to customer … skills Strong presentation skills with the ability to effectively communicate complex ideas to both leadership and non-leadership audiences. Leadership abilities Self-starter committed to helping drive customer-centric initiatives and influencing positive change within the organization. Customer Experience/Industry knowledge - Proven experience in customer experience management, preferably in a technical … infrastructure. Core Goals & Role Objective CX managers need to have strong problem-solving, leadership, and adaptability skills. They also need to be data-driven and have a customer-centric mindset. Developing strategies - Develop and execute strategies that enhance the customer experience, focusing on retention, satisfaction, and loyalty. Analyzing customer data - Use customer More ❯

Integration, new business initiatives, and regulatory change on the roadmap. Drive the high level priority, scope, and schedule and budget trade-off decisions with business, ensuring a customer-centric approach throughout. Bring innovative ideas and approaches to the business technology stack. Planning & Delivery Develop high level functional, non-functional, and data requirements for new … Client Engagement Collaborate closely with clients to understand their evolving needs, ensuring the development of innovative Credit products and solutions that meet and exceed expectations. Adopt a customer-centric mindset and aim to empathise with the clients when building solutions. Understand platform & product usage and performance – set direction for improvements of these products Cross-functional Collaboration … of applicable regulation Technical Skills: Reporting & Data Analytics, System Design, Process Design, Strategy, Business Focused, Creating Vision, Defining Requirements, Resource Management, ROI, Business Case Compilation Soft Skills: Customer-Centric Mindset, Stakeholder Management, Communication, Critical Thinking & Problem Solving, Influencing, Leadership, Analytical Thinking, Motivational, Negotiation Experience working within a Scaled Agile Framework (SAFe) or knowledge/awareness of More ❯

or Regulatory risks. Work closely and effectively with various internal teams, including Customer Success, Partnerships, Compliance, Finance, Operations, and Business Lines, to ensure a cohesive, customer-centric approach to risk management. Assist in maintaining and updating operational procedures and processes to ensure they remain relevant, effective, and current with industry best practices. … written communication skills. Strong analytical skills with the ability to interpret complex data, identify trends and patterns indicative of risk, and make sound, data-driven judgments. A proactive approach to problem-solving, demonstrating initiative, professional judgment, and attention to detail. High degree of integrity, a collaborative mindset, and a commitment to teamwork and providing excellent service to internal More ❯

sales activities, including proposals and technical strategy development. Serve as the technical lead during complex projects, resolving issues and ensuring successful delivery. What You Will Bring A customer-centric approach with the ability to empathize and craft solutions that enhance customer experience. Knowledge of architectural skills such as modern solution design, target More ❯

people to drive impact—to innovate, learn, thrive, and occasionally fail too. The OpenDoor partnership model is built to deliver next-level productivity, fueled by our industry-leading approach to People, Platforms, and Process. It spans across all WPP agencies and disciplines such as media, business consultancy, communications, brand strategy, tech and commerce, public relations, and production. OpenDoor … values are built from Amazon’s 16 Leadership Principles and WPP’s core values of Open, Optimistic, and Extraordinary. When WPP’s Creative Transformation meets Amazon’s customer-centric approach, our people come together to challenge and impact what’s done today and build a better future. By joining OpenDoor, you join a cross More ❯

proactive in identifying and addressing challenges, with a commitment to excellence and a penchant for continuous learning. Familiarity with Agile development processes, emphasizing adaptability, collaboration, and a customer-centric approach to software development. Experience in Python development is beneficial but not essential. What’s in it for you? As well as joining a multi More ❯

to advance your career, we want to hear from you! Key Responsibilities: Develop and lead go-to-market strategies for new products, features, and updates, ensuring a customer-centric approach. Develop end-to-end GTM plans, including product positioning, messaging, pricing, target audience, competitive differentiation, and launch timelines. Define and monitor success metrics for assigned product More ❯

customer internally, championing customer needs and collaborating with Product, Sales, and other teams to continuously improve the overall offering You'll take a proactive approach to identifying risk and preventing churn - spotting early signs, understanding root causes, and implementing timely solutions to keep customers engaged with the product Managing & Coaching Lead, manage, and develop … improve retention and increase customer lifetime value (LTV) Cross Team Collaboration Collaborate cross-functionally with other teams (e.g., Product, Sales, Marketing) to ensure a seamless, customer-centric approach across the business What we're looking for Essential Proven experience in a senior CX role, with expertise in scaling and managing high-performing … and effectively Experienced in hiring and retaining top-tier customer facing team members by fostering a high-performance culture Proactive problem solver with a data driven approach to performance improvements Strategic thinker and can confidently balance big picture goals with hands-on execution Enthusiastic about supporting, mentoring, and upskilling team members Exceptional communicator with a collaborative More ❯

interaction with diverse clients and teams. Problem-Solving Abilities:Strong analytical and problem-solving skills to address client challenges and propose strategic solutions. Client Focus:A strong customer-centric approach with the ability to build and nurture trusted advisor relationships with stakeholders at all levels. Proactive Attitude:A self-motivated and proactive mindset, with More ❯

interaction with diverse clients and teams. Problem-Solving Abilities: Strong analytical and problem-solving skills to address client challenges and propose strategic solutions. Client Focus: A strong customer-centric approach with the ability to build and nurture trusted advisor relationships with stakeholders at all levels. Proactive Attitude: A self-motivated and proactive mindset, with More ❯

with exposure to investments, pensions, or digital platforms. Cross-Functional Collaboration : Confirmed experience working across business and engineering teams to deliver integrated, customer-focused solutions. Customer-Centric Approach : Able to demonstrate a strong commitment to customer outcomes, with the ability to identify unmet needs and deliver value beyond expectations. Change More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

APIs is a plus Excellent critical thinking and analytical skills, enabling effective problem-solving and decision- making. Strong verbal and written communication skills in English, with a customer-centric approach. Ability to thrive under pressure while maintaining professionalism. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment. More ❯

knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. Cybersecurity Practices: Understanding of cybersecurity principles, protocols, and best practices; ability … transformation initiatives that lead to significant changes, enhancing responsiveness and efficiency in core business practices. Ability to foster a results-oriented culture from a best-effort mindset. Customer-Centric Approach: Proficiency in creating a customer-focused environment, promoting accountability, collaboration, and partnership. Capability to cultivate a culture that prioritizes customer More ❯