Responsibilities Operating Model & Transformation Design Design and define the target Incident Management Command & Control Centre (C3) operating model. Establish governance structures, escalation pathways, decision-making frameworks, and operating procedures. Define success measures, KPIs, and service improvement objectives. Process & Governance Improvement Review and enhance Major Incident Management processes. Develop … Product Owners, Technology teams, Operations, Cyber Security, Service Management, Risk, and Compliance stakeholders. Build consensus across business and technical functions. Support executive-level decision making during transformation activities. Technology & Tooling Assessment Review current technology capabilities and identify opportunities for improvement. Define business requirements and user needs for future ...