17 of 17 Digital Customer Experience Jobs in London

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers - connecting the customer's … UK HQ, they embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences through market leading tech for … both online and offline interactions - whether that be across mobile phones, tablets, computers, or a personal experience with a brand representative. Product Owners are key team members owning and developing the product vision and strategic intent, defining and validating business cases, determining KPIs, gathering and developing requirements, optimising the product portfolio and creating and owning the product roadmap and More ❯

Personalisation Manager London £55,000 - £65,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Centre (a hybrid startup-consultancy) in one of the world's most powerful brands. The Data & Analytics & Reporting team drives value generated by millions of customer interactions across 110 countries. The team helps global … AI & Analytics solutions, and supporting with the design of content and journey navigation tools. What will this involve? Lead on the build of personalisation and recommendation models that enhance customer experience (CX). Help design a reliable, secure, scalable platform that allows Data Scientists to bring machine learning models to production. Drive the optimisation of performance analyses, landing … to quantify performance of models and product. Work with big data, using data science techniques and alongside engineers to define data pipeline needs. We would like you to have Experience with Personalisation and Experimentation solutions is essential, preferably in a retail, ecommerce or multi-channel environment. The ability to understand stakeholder requirements, desired outcomes and setting performance KPIs that More ❯

business. Why join us As a Capacity & Network Planning Manager at Sainsbury's, you will have the opportunity to play a pivotal role in shaping the digital experience for our customers and contributing to the growth of one of the fastest-growing areas within our organisation. You'll be at the forefront of strategic planning, leveraging your … exceptional communication skills and the ability to collaborate effectively with stakeholders at all levels, you play a pivotal role in shaping the future of Sainsbury's digital customer experience through data-driven insights and strategic planning initiatives. Essential skills Highly analytical and comfortable working with large data sets and developing complex models. This includes strong Excel … analysis and appraisal. How to apply advanced GIS skills to ensure we present, interpret and model our data spatially - ensuring geographic consideration forms an integral part of our thinking. Experience within retail property/location planning industry. Good knowledge of UK geography. Strong PowerPoint capabilities and able to present complex analysis in clear and engaging ways to senior stakeholders. More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

everything lines up. Please do apply and we'll very quickly give you a lead time on potential start date. If you have Analytics: 1,3 or 5+ yrs experience working directly within Adobe Analytics or Google Analytics (technical or insight/reporting) . CRO: or experience managing CRO (web experimentation) programs and/or web personalisation. Attitude … dedicated to maximising client value return on data & technology. We've managed to do this better than anybody else for 10yrs running by: Knowing digital data & the customer experience better than anyone Hiring the best people (see Benefits) Working honestly (we never over-sell or under-deliver & operate as part of our clients's teams) Our … strategy, implementation and insights support DATA ACTIVATION 4. Conversion rate optimisation strategy, execution and insights support 5. Personalisation strategy, execution and insights support 6. Omni-channel digital customer experience journey orchestration We typically start working with a client on one distinct problem (e.g. a new Analytics implementation) and then quickly demonstrate the value of broader engagement More ❯

Web Business Analyst My client in the Insurance industry are looking for a Digital/Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams. Key Skills Business and technical systems analysis, gap … of the digital product development process, ranging from requirements and idea inception through to development and execution Understanding of the needs of an international B2B and B2C customer base Experienced working with Agile methodology Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately Good relationship management skills to satisfy a wide range … and problem solving abilities as well as excellent attention to detail and foresight Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience - justified by data A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals Desirable skills: Knowledge of programming languages More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

will involve working closely with the Head of Digital. Youll work closely with internal teams, external agencies, and senior stakeholders to ensure smooth website trading, deliver best-in-class customer experience, and meet commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise, and guide … conversion Oversee product merchandising, pricing, and content in line with marketing and brand priorities Analyse product performance, website traffic, and conversion data to identify opportunities Review site UX and customer journeys, suggesting improvements to drive sales Support website integrations and functionality with ERP systems Collaborate with Finance and Planning teams on forecasting and performance tracking Lead weekly trade reporting … and trading best practices are consistently followed About You: To be successful in your application, you will already be working at a eCommerce Manager level, have previous line management experience and know what it takes to create great digital customer experiences. You will have/be: Highly organised, with experience managing complex eCommerce activity across More ❯

in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams. This role requires a strong generic retail Business Analyst skillset, with a particular advantage for experience in the product lifecycle space, especially within merchandising. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in transforming … our digital customer experience, data capabilities, ERP systems, and sustainability initiatives. ABOUT THE PROJECT AND TEAM You will report directly to the Global Head of Transformation, working closely with the Project Nova leadership team and various workstream leads across Customer, Data & Integration, ERP, and Running Towards Transparency. This role requires significant collaboration with business stakeholders … data analysis to support requirements definition and problem-solving Contribute to the definition of reporting and analytics needs for new solutions WHAT SKILLS DO I NEED? Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs Proven ability to elicit, analyze, document, and manage complex business requirements for software development projects Strong proficiency in process More ❯

workers, especially when they are able to access it at a time that works for them," said George Elfond, CEO of Mountain View, Calif.-basedRallyware . Steven Kellow, Digital Marketing & PR Executive at TEFL Org , concurred adding, "The LMS needs to be accessible and just as functional on mobile so that students can access their courses from anywhere More ❯

target retailers Co-ordinate the distribution of seasonal trading activity across the Avios site: Ensure we successfully navigate key seasonal periods, such as Easter, Summer, and Christmas, to meet customer demand and business goals. Develop offer scope (in tandem with Merchandiser) and editorial content briefs to drive trading activity and support SEO effort Execute digital experience projects such customer journey mapping and connecting the dots from social media platforms to the site to drive sales. Using data to develop insights into online customer behaviour and using this data to identify UX improvement opportunities. Improve conversion, trade and shopping experiences to accelerate growth. Contribute to the delivery of new and innovative online experiences working … track record of driving digital commercial performance against growth targets Target driven with a strong commercial acumen, understanding what levers to pull and when to drive performance Experience working with and influencing agile product teams Data and finance literate, with an ability to model the forecast impact of offers and earn rate changes We might not be More ❯

Business Development Representative - UK, Nordics & DACH Emplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased … to cold call, as your success will depend on high levels of activity on the telephone and online tools like LinkedIn and Vidyard. An understanding of social marketing and customer experience tools would be beneficial to the role. What You'll Do Here Identify and contact key, relevant decision makers responsible for leading brands with a view of … to scheduling online product demonstrations and face-to-face meetings for an assigned Account Executive/Regional Sales Manager What You'll Bring to Us Previous successful client facing experience, preferably sales, telesales experience in B2B Fluent English and fluent German language skills are essential, additional languages are advantageous The ability and desire to work in a fast More ❯

This role is central to the Data & Integration workstream of Project Nova, ensuring that our new merchandise planning tool, enhanced MPOS, re-platformed ERP components, and digital customer experiences are all interconnected. You will empower AllSaints to become truly data-driven and agile by building the foundational integration layer. ABOUT THE PROJECT AND TEAM You will report … and externally with suppliers. Research and evaluate emerging integration technologies and best practices. Document and disseminate architectural knowledge, fostering technical excellence. WHAT SKILLS DO I NEED? Extensive Integration Architecture Experience in designing and implementing complex enterprise-level integration solutions in a global retail or similar fast-paced industry. Deep hands-on experience with leading integration platforms (e.g., Boomi … understanding of API design principles (REST, SOAP), API management platforms, and microservices architecture. Proficient in various integration patterns (e.g., ETL, EAI, B2B, real-time streaming, batch processing). Strong experience with cloud-native integration services and hybrid cloud environments. Expertise in various data formats (JSON, XML, EDI) and messaging protocols (Kafka, RabbitMQ, JMS). Familiarity with core retail systems More ❯