Senior Operational Support Analyst
- Location
- Greater London, England, United Kingdom
real-time implementation systems. Proven track record of working within a development/IT operations environment. Well-developed experience of issues and incident management and working within agreed SLAs. Knowledge Bachelor’s or Master’s Degree in Technology or Computer Science, an equivalent technical qualification, and/… equivalent substantial industry experience in Service Support/Service Delivery environment. ITIL Service Management qualification and extensive knowledge of its practical implementation within large organisations. (essential) Knowledge of current/emerging technologies and processes employed in Enterprise-Wide IT services Knowledge of relevant national and international legislation pertaining ...