22 of 22 Escalation Management Jobs in London

to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working environment Required Skills Significant experience in … IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience More ❯

in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. - Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success - Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management … and thoroughly manner - Manage client meetings to assess goals, objectives and requests in terms of advertising solutions to drive forward required solutions - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit. - Develop overall solution plans that meet operational requirements, project manage the … in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc.. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success. Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management More ❯

Senior Business Analyst (Investment Management) page is loaded Senior Business Analyst (Investment Management) Apply locations London (51 Lime Street) time type Full time posted on Posted 30+ Days Ago job requisition id RQ11721 PLEASE NOTE; Experience within investment management or investment operations is essential for this role Location: London Contract Type: Permanent Work Pattern: Full Time, Hybrid … Role We are looking for an experienced Senior Business Analyst with a thorough understanding of Investments and the ability to interrogate and understand data to join our expanding Investment Management Change Team. This is a hands-on role and the ideal candidate will have a technical background that they are able to apply to solving business problems and the … We're made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services . This role sits within MS AIML, the regulated investment management company of the MS Amlin brand (MSA). MSA is wholly owned by the MS&AD Group. The investment clients of MS AIML include MSA companies and others in More ❯

and understanding. Onboarding Support: Evaluate the readiness of clients for onboarding to be supported by our Business as Usual (BAU) teams, ensuring that all necessary preparations are in place. Escalation Management: Provide support on client escalation calls, reviewing Root Cause Analyses (RCAs) to identify areas for improvement and prevent recurrence of issues. What We're Looking For … the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf - 10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group More ❯

most customer centric company! Opportunity To meet these challenges, we are looking for a passionate, talented and super-smart Technical Program Manager who loves to work across (a) product management, (b) project management, and (c) software development! We're looking for someone who innovates, loves solving hard problems and never takes no for an answer. Our engineers are … some of the best software developers in the industry, who work hard, have fun and make history. With a broad technology and management toolbox you are able to develop the team and guide their technical implementations. Your success will depend on your skills in understanding the big picture of Amazon's business and delivering incremental solutions contributing to the … tons of ambiguities, learn and iterate to crack hard problems. You will also take the roadmap forward into incremental implementation phases, bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. Key Responsibilities - Thinking big and working with Senior leadership, business stakeholders and engineering teams to More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

Manager, Customer Success for the SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering) Build … in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

you will target to offer process improvements that reduces friction in product selection creation, accelerate selection addition and enrichment across marketplaces worldwide. The ideal candidate will have excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. In addition, the ability to work backwards and think about the … user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities. - Build and maintain a complete project schedule, make it constantly visible to management and key stakeholders, and drive it through to completion. - Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. … our goals. - Identify, assess, track and mitigate issues and risks at multiple levels. - Create, maintain and disseminate project information to stakeholders. BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end More ❯

format The candidate is/has: 1. Aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral … Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root … defects. PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce/retail/supply chain/financial services business - Worked in a global client facing role. - Six sigma green More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

product managers, user experience designers as well as customer service leads. Key job responsibilities Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels Make tradeoffs while balancing the business needs with technical constraints Work closely with product and engineering teams to define near … technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams … experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced Technical Program Managers with a strong background in program management and working with Software Engineers. As part of the AWS Managed Operations team, you will play a pivotal role in delivering high-availability AWS services, including EC2, S3, Dynamo … new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security … project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail More ❯

technologies to identify and deliver innovative technical solutions that meet business needs and scale with growth. • Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches. • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs … versus technical constraints. BASIC QUALIFICATIONS - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience in engineering team management - Experience in engineering - Experience working directly within engineering teams - Experience designing or architecting (design patterns, reliability … and scaling) of new and existing systems - Experience partnering with product and program management teams - Bachelor's degree - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and More ❯

will put you at the heart of a global financial institution? Then bring your skills and or experience in either model development or validation to Citi's Model Risk Management team that focus on validation of Equity & Hybrids derivative pricing models for Trading and Hedges. By Joining Citi, you will become part of a global organisation whose mission is … candidates with higher academic qualifications and/or certifications such as a PhD, a second master's degree, CPA or CFA. Some experience in a quantitative role in risk management at a financial institution with experience in either model development or validation, ideally experience in modelling of equity derivative products would be desirable. Strong derivative pricing skills a must … us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities. Job Family Group: Risk Management Job Family: Risk Analytics, Modeling, and Validation Time Type: Full time Most Relevant Skills Analytical Thinking, Business Acumen, Constructive Debate, Data Analysis, Escalation Management, Policy and Procedure More ❯

facing program. - Design and implement system architecture and underlying components. Establish design principles, select design patterns, and instill best practices for software development across multiple teams - Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. - Work effectively with team members to gain consensus on technical decisions and execute them. … Live Ops) experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you More ❯

and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. BASIC QUALIFICATIONS - 2+ years of program or project management experience - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Knowledge of basic and systematic approaches to manage projects …/programs - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country More ❯

innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs. Have strong communication skills and experience working across diverse stakeholder groups. Represent Amazon when meeting with senior executive teams from top customers More ❯

Risks (Cyber Security) team in London. This is a senior role to support the growth of Digital Risks in EMEA, specifically to lead on cyber security and digital risk management programmes, focused but not limited to IT/OT security, enterprise security, cloud security and GRC. The role is also to: Support the development and scaling of our Cyber … their suitability for specific environments, determining the optimal timing and approach for implementation. Expertise in delivering large-scale programmatic engagements, including responsibility for stakeholder engagement, scoping and pricing, resource management, milestone delivery and issue and escalation management. Originate cyber risk management and technology resilience opportunities. Own key client relationships, supported with account, sales and marking plans. Position … Risks (Cyber Security) team in London. This is a senior role to support the growth of Digital Risks in EMEA, specifically to lead on cyber security and digital risk management programmes, focused but not limited to IT/OT security, enterprise security, cloud security and GRC. The role is also to: Support the development and scaling of our Cyber More ❯