Operations Manager-Digital & Business Process excellence
- Hiring Organisation
- DiSRUPT Agency
- Location
- City of London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum
portal/app) with internal systems, reducing manual work and errors. Map and improve cross-functional processes across Sales, Marketing, Customer Success, IT, Finance and partners. Define and track key KPIs (e.g. response times, onboarding, NPS/CSAT, errors, conversions, renewals) and drive continuous improvement. Act as HubSpot superuser … learn new tools, and able to coach others. Strong stakeholder, communication and influencing skills; high accuracy and accountability. Desirable: experience in insurance/financial services, portal/app-based journeys and UX/UI, API integrations, and scaling or early-stage businesses. Mindset Commercial, analytical, technically minded. Hands-on, practical ...