Pega Lead System Architect LSA
- Hiring Organisation
- Randstad Digital
- Location
- London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £80,000
review checklists, reusable components, reference architectures, developer onboarding and enablement. AI initiatives: seed NLP/Email Bot, Digital Messaging intent/sentiment, GenAI-assisted CSR (summarization, knowledge retrieval), and governance (prompt/data policies). Must-Have Skills Pega CS depth: Interaction Portal, Service Cases, Knowledge, Email … analysis, executive communication, risk management. Nice-to-Have Customer Decision Hub (CDH) to power NBA in service context and next-best-service actions. GenAI/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE ...